Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Does not turn off after use, because of this discharge in 12 hours from 95 to 30%. For a day, the discharge is zero. Does not help even long press the off key. So the device is actually useless. Three just because after dancing with the tambourine, I learned to turn it off. After a long press on the off key starts flashing the dial with interest of charge, then it is impossible to turn off, and the device begins to discharge itself. You need to press the button again, connect the phone to it to charge and disable, then the device after a few seconds itself turns off. By shipping. 2 months after clearance, the goods were in China, after opening the dispute one day was already in Russia and a week later delivered. Forgot or expected to forget the customer?
тяжел, все как заявлено, объем не проверял.
The goods at the end of January never came. Ordered in early November.
The goods did not come money returned
Delivery took more than two months. The store did not send the order within two months, wrote several times-the answer was one because of the pandemic, the delivery of the goods takes longer. After 2 Months opened a dispute, the seller immediately sent the goods and after a week the order was with me. On the product, the wires are wooden I think for a long time not enough, and so in general, and the view is good and many connectors.
37 days delivery. Track tracked.
товар хороший, но доставка очень долгая, больше двух месяцев
Product not arrived, please be careful because don't refund!!!!
Very polite store. Although it took a very long time to deliver, but it was worth it. Quality at altitude)
The goods are good, quality. Everything corresponds to the description. Took the one that 20000mAh. Real capacity 13000mAh. Just drove for a very long time. Delivery was about 100 days to Moscow, the goods were shipped by the store quickly, but the goods waited for export almost 90 days, Russia also quickly delivered. The seller is good, the messages respond, 2 times extended the protection of the funds at my request.
Very, very long delivery! All holidays passed, went 3rd month waiting.
Delivery 2 month. Came charged at 97%. Everything works, which pleases. Could not try only wireless charging, but I will fix it over time)
The goods are good for their money, all the declared works (the battery capacity did not check). The quality of plastic, of course, is not as good as in the pictures, but not terrible. It also feels surprisingly easy for such dimensions. Delivery is very small and tracking most of the time did not work. The store replied to me standard bullshit in the spirit: "Excuse me, please cancel the dispute, we are not guilty" only in an irritated tone, so the service is no. I canceled the dispute because. As a result, he came in 3 months later
I ordered 11.11.20, came to Moscow 31.01.21, I was afraid that I would not come. The battery is good, the bodies charge, the amount of charge shows.
Sent in 3 months. Quality is good
Sent a week. Stuck somewhere in China. Opened a dispute, the money was returned.
Discharged very fast, no 20000 Mah there even close no, wireless charging very slowly charges
It's been a long time. 75 days. First lost, then somehow found and found herself in the customs office of ECB. Already opened a dispute, but the store raised the kipish and the parcel managed to come the day before the end of the dispute. The seller himself is sociable, decent. The box is cool, the battery itself is also good, heavy. Everything works, discharges, discharges quickly enough, let's see how long it will be charged from scratch and how quickly it will be discharged from the beginning of the new cycle