Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Items came spread over course of a month, but all eventually arrived and works.
Very impressed by the overall quality. The setup phase is easy and straight forward. Much better than many products! Also impressive is the video signal quality. It is still very high even through concrete walls, cameras placed outside and the base station located inside the house, that's no problem. Plus the fact that you can link the camera videos to a NAS for long term storage, without monthly fee, is a real nice plus. Highly recommend Eufy products.
Fast shipping and complies with the description .. Thank you
Everything is super, the camera is excellent. Advise store
Fantastic cameras and a good price. Shipping from Poland to Denmark took a few days, so no complaint there.
Great product! Fast shipping!
Thank you I was a little worried following the misadventure with the Shop store. The seller is very fast, good communication and especially very serious you can order eyes closed
Excellent cameras, compatible Homekit. It is just desperate to see the shipping times put by Anker Official. Very disappointed with their communication on this side.
Fast shipping, also Corona in mind, one week delivery. just installed, but this seems to be way better than arlo. have used arlo pro2 for two years. buy eufy, not arlo.
Ls cameras arrived in estimated time. The box came somewhat dented but the product was in perfect condition. It looks good quality. I haven't tried it yet.
Very quick delivery. Everything is alright.
Super produits. You recommande.
The product complies with the description. I am very satisfied with the product Eufycam 2C, that's what I expected of this product. He does the job well. The reception and wifi transmission is good. Motion detection works perfectly even at night. In short it is a good product. It remains to see the duration of the batteries in time.