Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. The store is super!!!
Very good quality! Thanks!
Great store. Super quality. Fast shipping. I highly recommend
Excellent store and delivery!!! Delivered within 24 hours in Voronezh! The courier delivered to his hands, prematurely with me!
The parcel came in 7 days by courier to the house. I was looking for comfortable vacuum headphones for a very long time. But there were only huge ones that fell out of their ears. These are small and neat. Anotomically made well under the ear. I don't even feel like I'm wearing wire again. In the kit there are rubber bands of other sizes. The sound in them is also excellent. Well, of course, when you talk in them, then the sound is triple. But this is a problem for all headphones. Not critical. Very satisfied, I recommend them.
08.09.2020 ordered, 14.09.2020 brought by The Courier. I did not communicate with the store.
I do not recommend, they do not sit comfortably in their ears, the sound of norms, the bass is good, charge 3-4 hours, control no, only play and stop, no forward/backward switching and edge control...
Tracked, delivery fast, quality at its price
Beautiful top!!! Very high quality. Love the little token that comes with it. It is very worth to buy this item.
Quality is super!!
Perfect !!! I'm so happy, I'm so excited! Thank you, thank you!
Product as in the description except the packaging the black headphones but the white interior ordered white so the packaging is dipped not yet tested. I highly recommend this store and these products, fairly fast delivery ordered on October 17, 2020 and received on November 5, 2020. Seller quick answer to questions...
super bien
Very fast delivery by courier all in excellent condition
As I expected, product according to what I ordered, fast shipping.
It came super fast. Looks very cool. Audibility is excellent, they keep in the ear perfectly. But I can hear normally only if you bring one earphone to the mouth or, if not extraneous sounds. On the street, talking on them is useless for the companion. I hear everything but you... And so the goods respond to their price. And it works fine with ayfosh.
Look good, only needs to try
Headphones work. It's hard to deal with the office. Very bad there is no instruction in Russian language.
It came very quickly within two weeks
Despite the crown. Delivery is very fast 2 weeks. I recommend the product. Everything works. Customize can and baby. Satisfied