Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you!
Great stick, holds the phone well. It could have been a little more stable when extended to maximum, but it's not a big issue.
I don't like it.
Perfect as seen in the photo.
Perfecto
I love, everything as described. It was tricky to open it at first, but now when I know how to do it am very happy. Deffinitely recomend it! All as in the description. At first it was difficult to open the part with the legs, but it's only for the first time. And so it works fine, I have a large phone and I was afraid that the tripod will fall, but it keeps well. Definitely recommend!!!
Thanks for quickly response and your kindness.
Perfect, pretty stable. It took Spain about 2 weeks.
It is super practical, comfortable does not weigh much, easy to use bluetooth remote control, fantastic simple and with the possibility of tripod at various heights, enchanted with the product
Order received, in good condition, I love it, good product, recommend store, thanks.
Magnifique
Ha llegado muy rápido, tal cual se describe, perfecto. Solo falta probarlo.
It's very nice. I wish it would perform its function I came fast even though there was the snow thing and they warned it would take long
Very accurate description, honestly expected worse. Pleasantly lies in the hand, the plastic is very good. Recommend.
It's pretty good, but it took longer than a month to arrive. But otherwise it's pretty good
Loveeee it!!!
Very good quality, easy to use and good size for travelling. Just a suggestion, store could add a string somewhere so easier to carry around. Recommend it!
The shipment ok the box arrived a little crushed, the selfie stick well missing provar.
The order came in a month. Everything works. convenient. The only thing would be better if the button was located in the handle. When you take pictures on the stretched hand, you hold the button separately from the stick. In the unfolded form, the height is 60-65 cm. I did not pay attention at once. I would like to be higher. I did not communicate with the store. Thank you seller.
Overall, quite satisfied with the product, especially for the price. Minimum but solid design and functionality. Does the job exactly as described. The User Manual could have used a bit more information regarding the Bluetooth device, e.g. how to turn it off, battery, etc. The package arrived with the box crashed inside the protective envelope, though the product itself was fine. Since I wanted to use the product as a present, it was somewhat of a problem for me.