Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Where arrived very fast within 20 days undamaged well packed quality Sonara very good recommend the store and the product in⭐⭐⭐⭐⭐.
Product conforms to the description. Sound of good quality!
Terribly big... with a hat not to wear. sound on 4.for this money will go. Delivery by courier to the threshold of the House
Good sound comfortably sit in the ears. Enough for an average volume of six hours. Beautiful packaging. The sound is when the equalizer is not needed. Only in moderation. Convenient to control. I'll add a review in a week another. Delivery to door. Two weeks. I recommend the store and the goods.
The track was fully tracked, the parcel came less than two weeks before the Chelyabinsk region. Packing is excellent, bought for 500 ₽ in 11.11. Instruction in Russian.
Pleasantly surprised that the percentage of charging headphones is visible. I am very happy with the purchase.
+ The sound is excellent (the equalizer makes it even better) + Bass is and from enough + Charge keeps perfectly + Good buttons on headphones + Sit well in the ears + From the ears do not fall out -Huge headphones and case -The case is very light and luftit -Headphones are not touch -The weird work of Keyes. -Cheap case Total: the prices cost, bought for 600 but would buy for 1200. Delivery to the doors, within a week. I will answer any questions.
From the moment of order to receive in 10 days, delivery by courier IML! For its price category, excellent headphones! The son is very pleased) I do not first advise the goods and the store!
Very fast delivery. The product corresponds to the description. The sound is not even bad. The acquisition is happy. Recommend.
Delivered quickly, the second time would not buy, everything works, but the plastic is some cheap, the cover dangles, the sound is loud low and the top is, the detailing is not very, the main mass of the people will like it, headphones are not for music lovers.
Great product, better than imagined the pictures and excellent sound! Arrived very well packed no wrinkled and came very fast! Recommend products Bluedio, very worth!
Quite liked the product, excellent value, battery lasts between 4 and 5 hours, easy to use, come with microphone, the volume is not very high but is good by category and came very fast
The product is excellent praí money battery lasts more than 3 hours, delivery time within 30 days to Maceió al
Very good, I recommend, as always quality products with bluedio, arrived very fast
Cheap plastic. The quality of 3 +... in the picture seemed more attractive. No sound. The airdotses lie in the same price so pleasant sound. In general, you can take it but not AH. For this price, you can think of in rricher find something
I loved them, they're comfortable, they hear good. I actually played a bass song and all the instruments were heard. Maybe the Viagra feels a little fragile, but overall the finish is correct. I loved the detail that when you take out a hearing aid you automatically pause the song and when you get it you put the reproduction back where you left it. Which is very useful when someone talks to you. Bring a charging cable and each earphone can be taken up independently.
Seller sent within 24 hrs after payment, well packed with bubble wrap, arrived in 16 days is less than 25 days run. Already have a earphone Bluedio, this and my second, dmais recommend this brand, the sound is amazing.
790r. The quality of plastic, assembly is very good. Headphones are gram, they sit comfortably in their ears, there is no discomfort from them. The sound is bad, there are almost no bottoms, high cut. Headphones for sports, communication, high-quality music you will not listen to them.
Excellent Quality Audio… Is the second buy this model… This goes to the wife recommend.
Music plays nicely stereo. Long battery life. No bluetooth problems. Fast shipping:)