Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Plastic could be better, feels good in the ears, the multifunctional button does not have good touch, I will update with operation. Shipping to Mexico super fast.
Product excellent audio quality, ease of use.
Goods received. Everything corresponds to the description on the site! Everything was well sealed and done qualitatively! I advise this store and store. The goods are satisfied. Everything works fine!
came very well packaged, so far it sits very comfortable in the ear, while at first it felt flimsy, it actually holds well and have not fallen evwn when tried jumping and wiggling my head fast to stress test it. volume is very high! which is good. the the controls are not very comfortable to use so far but will update if this changes due to getting used to it. all in all, so far it seems like a very high quality product especially for its price
Thank you. The parcel came very quickly, with tracking. Well packed. Everything works, the sound is good. Comfortable to wear.
The parcel was received, in the form of excellent headphones, unexpectedly... Impressed me, I recommend the store and the goods!)
Это была самая быстрая доставка! около двух недель! спасибо продавцу, он заботится о своих клиентах, отправляет с отслеживанием! это важно! Наушники отличные, брала для мужа, он доволен!
Very happy, they hear great and for what they cost you can't ask for more, I would definitely buy them again, the shipment was fast
Perfect fits perfectly not bother the sound is very good a cost effective recommend the only bad were the office that are not delivering in my region + could withdraw the otherwise Vamo test + to see if it gets cool even will test + Lo cycling the store sent very fast arrived in 26 days
It is great. I love it.I love it.I love it. It works with phone and with TV set. 5 charging without plug to AC power is enough to listen 25 hours.
This is the second time I 've ordered them, and they arrive quickly in the Canary Islands, 13 days specifically. On both orders I got here fast. It's true that I'm a little disappointed that the replacement tires are black, and not white, but great rest. I recommend store and product. With regard to sound they are very good value for money, and they are the only headphones I get that don't fall off and fit my ear well. They also cancel the sound well.
Fone chegou em 13 dias úteis no interior do RS. Equipamento veio mto bem embalado, porém mesmo assim a caixa sofreu alguns amassados. Mas, os fones estavam intactos. Já fiz alguns testes e gostei do produto, volume bem alto. Qualquer situação à mais, venho fazer novos comentários.
Recibido en paquete bien seguro contra golpes, muy cómodos y fáciles de usar, suenan muy bien, captan el Bluetooth muy rápido el cargador muy bien sobre todo para saber el porcentaje de carga.
Simply Perfect! Great quality product, arrived with less than 30 days. I am very pleased, and patch TDs! The sound is wonderful, is very comfortable in. I am very happy with my purchase…
Have my order in good condition and received as described. Received it in 2 weeks :) I give ***** and * extra stars for the good packaging! Works as it should and is described. Good quality price! Recommend this store.
Since the order, the goods have arrived in 5 days. Packing is whole, headphones too. 3 sizes амбюшюров included plus a Micro USB charging cable. Came charged at 70%. The sound quality was pleasantly surprised. At first, the sound was not very, but after replacing the rubber bands for large-the sound became loud and high-quality. Bass and high frequencies are felt. For its price for 5 out of 5.
You 've arrived in perfect condition. Your great sound thank you
In principle very well, I have to try them. They arrive with a 96% battery.
Оплачено-2020-12-06 04:08, отправлено-08. 12.2020. Полученo-2020. 12.10 (delivery from the Russian Federation, to the point of issue in the Mo, Courier-sdek). Very fast! Packed well. There is no damage to the goods. Shipping = 5 +. The product is of good quality and corresponds to the description and price. The sound is loud and clear, but sometimes (for a short time) disappears in one earphone. Charges from USB The computer is fast enough and there is enough energy for a long time. It's bad to use sensors on headphones, but so so I use these headphones mainly for listening to an audio book-it's easier to manage on the phone itself. To the store = Thank you and 5 +.
The goods came to Canada in 3 weeks, very well packed (reliable) How will work, time will show, and so far everyone is happy, the store rekamenduyu