Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Качество записи так себе в дом нормально,на улицу хороший обзор,но снимает в далеко плохо.
He arrived in Turkey in 14 days. <2en> have 3 meters cable. quality is very nice. store and camera is very good. Teşekkürler.
Everything corresponds to the description, is configured and connected to the V380 application without problems, is controlled in accordance with the permitted functions. Only there are no paper brashurks with a description of the settings and camera settings ..
Cool thing))) play the most)
very good thanks
It gets pretty hot and the connection program is not very friendly. I don't like it.
I had a hard time getting it to work, as the instructions don't come in Spanish, but it works very well.
Gute Verarbeitung und gute 720p Videoaufnahmen. WLAN könnte etwas stärker bzw. stabiler sein bricht schnell ab wenn der Router nicht in der Umgebung ist kann aber auch an der scheußlichen App liegen das es manchmal hakt. Allem in allem würde ich sie wieder kaufen für den Preis
Product arrived on time and well packed. Great store and high quality product. Recommend this seller.
Fast and well packaged.
Всё норм
The camera is not perfect but, for such money, let's say it goes.
Great product. Thank you
This camera is amazing for the price. Not too sure if it's the claimed resolution. Bought 2 for $50 and ordered another one in the $40 range. They have ones in the hundred $ range and claim it's the quality. I won't say it's not as I haven't ordered one. However the $25 model is theft proof and vandalism redsistant or borderline explosion proof as I threw it against a solid wood door with enough velocity I expected to be picking up pieces of it. I couldn't believe it not only didn't break but it still works. I set the alarm off by accident in the apartment hallway so I unplugged it as it's loud and annoying. Not thinking I set it up again but the alarm went off so I did a factory reset several times until I lost it. I figured there can't be anything wrong with it and realized I had to type in the passcode hence that's what makes it theft proof. Well almost. If someone unpluges and takes it it will be of no use to the box thief. Its on robust fuckin security camera. I highly recommend
The camera for 2 pixels does not pull. For visualization is OK.
alles super.
You should improve in the explanation of the product, for us Italian is very difficult to understand the characteristics of the product, the rest seems a good camera
Normal complicated setup
All works without any problems recommend