Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все нормально дошли быстро
No tax. Visually excellent quality. The clock looks very tight. The watch display is very good. This clock measures the temperature very precisely. I am very happy and will use them after checking the accuracy.
Este é um relógio inteligente acessível e recursos avançados. Caixa leve e pulseira esportiva. O sensor de frequência cardíaca é confiável e o monitor de sono também é confiável. A função de medição da temperatura corporal também é muito nova.
Packing, delivery time and description accuracy at altitude! The store immediately answered the question. Detection of clock temperature is also very accurate. It has many exercises and many very good impressions. He will also record my exercises. After receiving the goods, the seller offered me to charge the watch battery first and use after charging. The battery life of the watch is very long: After a whole day of use, 86% remains. I highly recommend the goods to the seller. Recommend
Excellent, well packaged and delivered on time. Functional measurement is accurate. It looks stylish on the hand, vibrates when a call comes in and writes who is calling, and when a message you can see the text itself. Overall, the money is super good
The goods arrived quickly and are in good condition. I have tried it and its price is very suitable. First, you must connect and synchronize it with the SMART-TIMEPRO application to change the background of the dial face and set it to your favorite background. The rubber strap is very soft. The screen looks good and the brightness can be adjusted. I charged it 24 hours ago, but its battery level is still more than 80%. It is very easy to use, and when you measure the function, you can turn on the part of the watch to be measured. . In other words, for sports and health considerations, you can purchase this product. My hands are small, they still look good, and they are the right size. The price is also very reasonable and highly recommended.
A good product, I have been working hard enough for a few days, and it is already a percentage, I don’t need to charge it every day, it’s enough for me to use it for a few days, and the body temperature measurement function is exactly what I need.
It seems to be a very good product! The bracelet and effective and not embarrassing after a day of use. The clock itself is light. Functions are easily understandable even if you do not master the English application to find the watch immediately without difficulty.
“I received the watch quickly, I was very surprised! The watch is excellent for the price and the features are pretty good. A very good watch at a very good price, not far from there.
good quality. easy instructions.
Better than expected. Temperature, oxygen and pressure mark below the actual but knowing it can be controlled
Скачав приложение в телефон нет сопряжения с часами, невозможно поставить время и перевести на русский язык
Абсолютно не верно не показывают температуру тела. Формат времени 12 часов ( переключение на 24 часа отсутствует)
Nice watch but the data is not always fair.
Delivery on time, everything works fine. Everything matches.
The goods came quite quickly. The box is not much crumpled but not critical and thanks to the Russian Post. Comfortable and multifunctional. I have not tried to drown yet.