Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super .. Ordered 16.01, 30.01-already on the mail. With the store did not communicate
The delivery to Rostov on Don 14 days the order was tracked by the quality of the products perfectly thanks I recommend the goods and the store
The best cable, delivery to Kazan 11 days.
Delivery to Krasnodar Region 14 days. Until I unpacked, I did not check.
A quality product arrive very quickly very serious store
Parfait super beau et fonctionne parfaitement !! Livraison rapide encore Mercii je recommande ++++
Very fast delivery and a qualitative goods.
Shipping fast. Quality is good. Silicone screed on the wire. Functions. Charging is slower, but this is expected from such a long wire.
Very happy with cable quality,
Entregra entregua super fast with the option in 7 days-arrived in 3 days
All OK
fast delivery, nice packaging,tested it works good
Superb Quality, feels like a clothing material but very flexible same time. Looking very premium and not like other poor looking rubber cables.
All right, recommend to everyone zainteresowanym this store.
génial mon iphone 6 est ravis . marche bien livraison rapide bien emballé je recommande vivement . couleur correspondant
I would like to recommend this product to you. The shipping is fast and the store's response is perfect. If you're worried about buying it, you should buy it now. Please refer to the picture I took. I will buy this item again.
I placed the order on 02/08, the order was sent on 02/13 and arrived on 03/03 in Japan. This is my second purchase (the first time I just bought a 1m cable). The two cables I bought this time are 2m each, work perfectly and are beautiful! Apparently they are very resistant, the previous cable has been with me since December 2020 and is working perfectly, even after some my cat’s attempts to destroy it.
Arrived very fast, product as the descriptions, good quality.
I checked, all three ordered cables are working. We'll check on how many of them are enough and when they die, I'll try to unsubscribe.
The cable arrives very well packaged and is very well manufactured, equal to the photo of the description, I also received it in 3 days well counted. The charging is equal fast and it perfectly synchronizes my iPhone with my PC.