Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time, apparently all right, yet will call
Arrived in 7 working days for Sao Paulo! Very satisfied!
Has an option of effects in one color only, as the "pulse" and etc, just changing colors, more stick the promises. Are 3 main colors (RGB) the rest are combinations, and has 4 different effects, making the change of colors, not adjust the brightness, only the speed effect.
Arrived in about 40 days to Portugal at that time covid 19 can consider a delivery fast. Product as described by store and quality. Command not brings stack but works flawlessly. Super satisfied with the purchase and product quality as well as the seller
Before Hmao went a month. Three diodes, each in itself, which is not very convenient. There is a mixing of diodes when choosing the desired color. Better when one diode gives the desired color, it is more beautiful and brighter. And here to get the white one, everything burns like a garland. The adapter can be connected from 5 to 12 volts. I connected 5 V. The light is very weak, at the end of the tape is very noticeable decrease in brightness. Can if give on tape 12 V. Will be brighter (?). Stuck well. It's not heated. Remote control without battery.
Very good for the price! Who have not battery control can control by mobile control, arrived well ahead of time, product came in perfect condition.
Arrived in 2 weeks, days before the deadline, product cost benefit and high quality
Purchase day 20 Dec and arrived all correct. (Not arrived in my residence because claimed that I did not put the number of home then needed to get US Office However everything worked). Great quality, loved.
Great product fast shipping about 10 days, it is a shame not come with battery in control
Arrived in less than a month, super fast, well packed, all OK.
Product arrived perfect and took less than 1 month! Am satisfied.
Works perfectly, delivery was fast and not pay customs fee, one of placed in the aquarium.
Sent very fast, identical product description and good quality. I recommend this store to Brazilians.
Second purchase made with this store and again received very quickly and with extreme care. Arrived in 15 days in sp.
It arrived in execelent state, took less than three weeks, was scheduled to be delivered to June 26 and arrived 16 days earlier to Michoacán
Same as pictures, and works pretty well with bluetooth, control has no batteries so it's convenient to use the app
Well received it is my second order and impeccable material elsewhere I recommended 3 bands, I recommend this store
Very good, just not found that was small.
Arrived fast too, not taxed can buy,'ll decorate my setup now
Not pasted, but works very well and arrived with 1 month in Alagoas