Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent charging. This is the first car charging that could surprise me. Power gives out like home original. Delivery to Moscow 7 days.
Ordered 18.01, took from mail 30.01! Delivery pleased, very fast-12 days to Voronezh! I haven't checked it yet! Packed at the highest level! Later I will add a review! Thank you to the store and the store!
Шло очень долго,выглядит качественно,подсветка самое оно,не яркая.Самсунг galaxy а5 2017 определяет быструю зарядку,сделал скрин
I love it. Very fast delivery. Good packing. I Recomended This store !
I don't know how does and whether WGL works but very fast delivery something Circle month material very good seen stainless not typical cheap plastic :)
The parcel was received, the quality of plastic is good, let's see how long it will last. while satisfied.
Esta muy bien, es de carga rápida, no se calienta y dura mucho!. Se aprecia que es de material resistente, la luz lo hace ver muy atractivo, esta super bien, muy recomendable Gracias
It went well for a very long time. Everything glows, the phone only until it charges.
Nice charger. There's nothing else to say. The rest after check
Healthy. Looks solid, lacquer, the cable is long enough. Fucked up quickly. Respect to the store!
Delivered quickly. Quality assembly. I haven't checked yet.
Two weeks to Rostov-on-Don. all as in the description. everything is whole. Sent immediately on the day of the application. i will check the feedback. the store of prosperity.
Up to Peter 1.5 months, looks great charging and according to reviews, too, I recommend
The product is excellent, fully corresponds to the description. I ordered with a Type-C cable, everything works, it came quickly. The store and I recommend it. To the seller Thank you!!!
The product corresponds to the description, a long cord, in the car checked both connectors work, assembled well, 140R for 11.11, delivery month. Recommend
Everything is well suited to the description
looks great, fast shipping, still didn't use it. I will add additional feedback after I will use it
Pack quickly dotarła to Poland. Only 12 days well packed. Not yet have tested.
Ultra long delivery. 2 months. Machine running without problems. Phone the charges.
Super fast shipping. I ordered 20.09 and 6.10 is already U me. Looks OK, zobaczę as works in car and I know. Announces the OK.