Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, very fast.
Excellent product but the battery in use extreme hard up to 2 days. Not connect with windows at all. Otherwise all match advertised.
I use a couple of days, I'm happy. Price/quality in one word. Look great, sport/business style. The firmware is convenient, all intuitive, all functions work. Delivery 10 days to Siberia. The World!
The clock matches the description. They work properly. Packed well. The parcel reached the Ulyanovsk region in 23 days. Seller recommend.
I didn't get it, but I got the return.
описание точное, продавец молодец отправил быстро несмотря на китайский новый год! вежливо отвечал на мое нытье о задержке товара на границе ( две недели статус не изменялся из Китая вылетел к нам не прилетел). упаковано хорошо, коробка такая, что её разрушит только удар молотком и то не с первого раза.сами часы отличные за эту цену( брал за 6150) тем кому нужен яркий сочный экран ещё раз посмотрите обзоры на ютюбе и подумайте.
All OK. Goods consistent with the description.
All very well, it came very quickly.
Great watch, good size and finish.
Muy rapido y todo perfecto
Watch easy handle, intuitive, with many features, the level of top range of other brands more known. Surprised. Very good! Answer all questions.
Recebi o relógio em 15 dias corridos em Gravataí/RS, recorde das minhas importações! O relógio é muito bonito, vem muito bem embalado e não foi taxado. Paguei R$482 em oferta :D
The product is perfect and the shipment arrived with a week in advance than day estimated. I bought it because it was sold as a multilingual (including the Italian), at first I thought it was made a mistake in description given that I was only select Spanish, chinese or English, but after the various system upgrades you can choose the other languages from the device settings (slide touch from top to bottom in home screen)
Good quality and very fast shipping. I haven't been able to test all the functions, because of the mobility limitations we have, but it seems like a good clock. The battery is very long.