Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent case, fast delivery, stand for phone as a gift, excellent reliable packaging of goods. I recommend the store and the goods!
Very cool cases! Color I take not the first time, but with Batman the first time I ordered. The quality is excellent! Cheholchiki thin, the camera is protected. Delivery is 2 weeks. Seller Thank you!
Neatly all packed, sent quickly, corresponds to the picture, the quality of the picture is good
The cover is very cool, minus the star for the fact that the edges are below the glass and the camera without protection! And so very cool, even a gift put! Everything is very well packed!
ОТЛИЧНЫЙ ЧЕХОЛ! Шикарные тактильные ощущения! Как прорезиненный пластик в самых дорогих немецких автомобилях! Это тот случай когда в живую он круче чем на фото!!! ВСЕМ СОВЕТУЮ! Пришёл быстро кстати отправили моментально! Приятный подарок в виде подставки, ооочень крутая упаковка!!!
Отличный чехол, пришёл быстро
It's beautiful and fits perfectly. Highly recommended.
Excellent case, excellent quality, logo metal, magnetic to magnetic holder in auto, the only too thin and protective glass bulges over the cover, so it's better not to drop on the screen
Good article gets dirty fast but looks great
A good plastic cover with soft touch coating. To the touch is pleasant. Coating is Mark. Metal insert is scratched
I ordered 20.10, and 03.11 has already been sent to the Post Office, SPb. Quality is good, as a gift put a stand for the phone
The cover is really thin, pleasant to the touch. Not metal, but very similar in appearance. The color is very beautiful. I sat down like a glove, without a single backlash... I advise everyone, for these days it's just a fairy tale
The cover is very cool, but it came with a defect, in the photo it is visible, maybe I'm not lucky, I want to order more
Very good looking though I haven't been able to prove them yet because the iPhone 12 Pro hasn't come out yet max, but I already have several cases from different stores and they're all the same size so I guess they'll go perfect, it's very light, only 19 grams, I'll leave additional comments when I can test it on the terminal.
Very cool cover! Super light, thin and soft)) packed reliably, even a small stand presented by the store ^_^
To Anapa in 8 days. It's a pity that he went around the city for another 15 days. Figova post of Russia. There are stains on the case from the hands. The window is a little more because of this, you can see that the phone is white.
Quality is good, brought quickly. Happy at 100%. Recommend!
Super!!! Thank you! Great case. Really everything is like in the picture and the quality is excellent!!! Super! Thank you!!! I advise everyone. Goods cool
The cover came quickly. Really thin, made of plastic, purchase is happy. As a gift put a stand under the phone.
The cover is chic, but thin, until he risked putting it, similar to silicone... As a gift put a stand