Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
быстрая доставка, все окей.как блютуз гарнитура.
The goods arrived within the store week recommend
Headphones came quickly, in 4 days, the store perfectly answered questions, what about the headphones themselves, they are excellent, they look beautiful, the sound is even and clear, without interruptions, Bass is passed! I advise you to buy!
посылка не отслеживалась, но пришла за 3 дня .Москва .спасибо! всё работает.звук хороший.
Came very quickly, I was very surprised, ordered and three days later the first class parcel has already come for 600 km, everything works all beautiful
Packed perfectly, the headphones are good, the sound is excellent, according to time, how much charge does not yet check, I did not communicate with the store, but I advise
I'm happy with the order, I came for a week. The box is not crumpled, everything is neatly packed. connected quickly. Everything works I'm happy) I advise!
Delivery from Russia for 7 days in New Year's holidays Headphones worthy, I order the second time, the first worked since June 2019.
Thank you) the headphones are good, they are not packed, they came quickly
Delivery 5 days. The box was a little crumpled, but it was the whole thing. Headphones work, liked. The sensor is very sensitive. Thank you store.
Headphones sent quickly. About 2 weeks went to Moscow. Like work, the child is happy. Let's see how it will be next
The goods came. The quality of excellent headphones came 50 percent charged.
The goods came in 5 days to the Rostov region of sdecom, everything works, it ends normally, on the quality of the sound I will not say anything, not music, I have enough!
We came to Omsk in 2 weeks by sdeck. On my non-sticky taste, the sound is normal, the music will go to listen, but when you talk, the interview does not hear me very much.
It came mega-fast!!! Packed very well. I did not communicate with the store. Until tried, it goes for a gift!
Packed well, the box was whole. The sound quality for headphones for ~ 500 is normal.
Everything is clear, 5th ordered the 17th received. I. O. Packed in air, everything is whole, even packing is not crumpled. Sound decent. I took a black and white kit almost 2 times cheaper. For this price, no complaints. My wired JBL sounds worse. Connection moment. Like that.
Thank you headphones came, packed were very good, delivery fast
It came quickly, thanks to the store...