Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine! This thermometer came first! To Moscow in 19 days! The product corresponds to the desired quality! Glasses perfectly approached the Phone 1 all recommend this store!!!
Delivery to Stavropol 2 weeks. Packing foam box. Glass tried on-fit perfectly. Looks good. Included napkins and tubes with liquid for edges. I bought in advance, so I will glue it later.
Excellent glasses, came quickly
Glass perfectly fit on Note 9s, complete with napkins and some gel, with which you can fix the "air" at the edges (there is a link to the video how it works in Chinese). For such money, the quality is satisfied.
доставка быстрая, упаковано хорошо, стекла все целые, комплект соответствует описанию!
Super Glass, pasted without using gel. The village is excellent.
230 rubles for three glasses on Redmi 6A Very good glasses good in size and pasted well came for 3 weeks
Before Samara came in a month. Everything came intact. In a set of 3 Glass 3 napkins and 3 oil to remove bubbles from under the glass.
Excellent, the size corresponds to the screen.
The glass came quickly, together with other parcels to the point of issue, for 3 weeks. Like the holes correspond (yet there is no possibility to check if there is something wrong, I will complement the review), everything is well packed, thank you!
Order received. Delivery is very fast. That I didn't expect. Ordered 19.02. Got 10.03. Shipping in 2 days. In Saratov for 19 days taking into account holidays. Seller put 2 order in one package. Packed in foam box. The glasses are all whole. The store answers quickly. On Redmi Note 8 has not yet glued. On Note 9 is ideal. The only thing could be a hole to make under the camera. For Note 8, there is such a hole under the camera. The fat perfectly sticks to the edges. I advise you to view the video before you start using Gigi. It helped a lot. In general, the glass stuck perfectly. Better than the ones with the frame. Because with frame hide Screen 1mm each side. I advise to order from this seller.
The parcel came as usual to Stavropol for dad weeks. Pasted without problems, without bubbles, at the edges of the air emptiness was not apparently an excellent glass. And about possible real jamb, well, I know maybe the manufacturer so planned to fit the cover close to the glass, in general, the edges of the glass do not reach the edge of the phone (as in the screenshot) approximately 2mm each side. Packing package and пенопластовая box, it has 3 intact glass. About Quality maybe then I will write.
Thank you very much to the store, the glasses are good, the delivery is quite fast, sent too quickly, I recommend, buy.
19 days in Moscow, the quality is normal, napkins and liquid in the kit, only 3 PCs.
Delivery time was 21 days to Moscow, Russia. Extra Fast! The product is real tempered glass. Very thin and flexible. It looks like plastic at the first glance because of its flexibility. I have tested one with scissors (and glass cracked), so it's real glass. Very good product, thin, flexible, and durable! Thank You!
The glasses came in a box all well packed all whole. As for quality, I do not know yet. We will hope that they will not let you down
The delivery to Rostov on Don 14 days the order was tracked by the quality of the products perfectly thanks I recommend the goods and the store
Стёклышки came whole, everything came clearly on the screen
Standard glasses, on the phone Redmi 8 Pro are not enough, the screen does not close to the edges. Delivery 2 weeks in the Tyumen region.
At the edges of nuyuno glue with glue, it is available. And so good. To Novosibirsk less than a month