Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
стойка больше для телефона, очень лёгкая
Tripod is good, light. Everything that was specified with the store is present. With the seller did not communicate, there was no need. Delivery relatively fast ordered 04.03 came 12.03, although from Moscow could bring faster. I wanted to make a gift by March 8. We didn't. I recommend the seller. More TC IML will not send, pull delivery.
Parfait
mais tout de même attention car c'est fragile. il es déjà cassé le mien.
I'm delighted, top for my money!
Je suis très satisfait
Better than expected!
nice product
Заказ дошел быстро. Товар упакован очень хорошо, механические повреждения отсутствуют. Описание товара является точным. В комплекте со штативом также идет чехол с двойным шнурком для хранения и переноски штатива. Штатив скорее всего не для профессионалов. Дома или в помещении его можно использовать без проблем. Смартфон закрепляется без проблем. Съемку можно вести практически под любым углом на высоте более 2 метром. Однако на улице данный штатив, при съемке на высоте более 1 м и без приданию штативу дополнительной устойчивости, можно будет использовать скорее всего только в безветренную погоду. А так, мне как не профессионалу, для съемки небольших обучающих видеороликов, данный штатив полностью устраивает. Рекомендую данного продавца и его товар к покупке
Отличный штатив: высокий, устойчивый. Держатель для смартфона в комплекте. Доставка в Екатеринбург очень Быстрая. Буду дальше покупать в этом магазине.
SUPER tall and the delivery was reallyyyy fast it came in 8 days and the communication with the company was really fast and good.
Great tripod. Everything is qualitatively packed. If you use carefully, then for a long time enough. But it is only for home use definitely. For professionals for other money more powerful you need to take.
wow
It is perfect !! Fast delivery as well!!