Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top demais
Very good product, fast arrived in Brasil, super highly The price and super affordable ..
Excellent product quality extreme. Top. My wife liked. Congratulations to the store sent exactly as order.
Very good, is a wonderful watch, came with a glass film installed, installed the app by mobile I could customize flat bottom with pictures, it is able to make measurement heartbeat, step count, sleep quality, blood pressure, And function more like is the Oximeter, that is very useful today during pandemia, will buy another unit very attentive, highly recommend! Was my first received 2021 is already left me very satisfied, arrived with amazing 7 calendar days, record time!!! Not taxed.
Product arrived well packed, sealed. Smartwatch beautiful, according to ad. The gold, my wife, she loved! Regarding shipping, arrived fast!
The colmi P8 is beautiful arrived yesterday for me, using and liking. Easy move beautiful and very light. And then was mega fast. Very happy with my purchase.
Fast shipping, quality product, I recommend. Has many functions so the monitoring exercise, but apparently effective very worthwhile.
The price is a great product. -Aesthetically falls well both for man and for woman -Has a good finish -Very comfortable silicone strap -Heart rate very correct Super fast. Received the order 10 days after purchase. Back to buy more times.
Great product, quality. Sealed and well packed. Arrived very fast, about 20 days (Guarulhos).
Vendedor ótimo. Chegou em 10 dias no Rio de Janeiro. Relógio simples mas bonito e bacana na sua faixa de preço. Vendedor fantástico. Produto original lacrado. Pulseira de silicone super confortável. Tem funções bacanas como oximetria e medição de pressão arterial. Gostei do relógio. Vou usar a volto aqui pra falar da minha impressão.
Excellent smartwatch, meets all descriptions. Arrived in perfect condition. The store is very attentive and answer all the questions. Recommend!
Like, arrived fast recommend the product and will buy again
Arrived in 12 days, perfect, very happy with the purchase
Beautiful. Loved the arrived early color all Super Light Super recommend and top line
Arrived in 15 days, well packed, product is congratulations, great quality, bracelet Hot use, is exactly as in description, super recommend. In love with my.
Beautiful, arrived within, beautifully packaged, very satisfied!
This smartwatch and really very beautiful, the bracelet is very soft and the app is easy to use, the store sent the product well packed it is reliable.