Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before Voronezh for 1.5 weeks, packed B10, store 10, quality 10
The bulbs are packed in official packaging and bubbles, they did not crumple at all! Chic! Quickly connected and became friends with the smart house from Yandex! Support Alice's teams! Put it in the night light!
Well packaged, according to the description, works perfectly
It's as the description except that one of them was dead out of the box. :-(
Very good light. They set up almost alone.
It works well with TuyaSmart, Alexa's cost to recognize them for a week, maybe it was some communication problem between the TuyaSmart server and Alexa, they are currently linked with
correspond aux photos. par contre je n'arrive pas à comprendre comment l'appareiller au téléphone à travers l'application à installer. il manque une notice pour que cela soit plus simple
Product came quickly. Thoroughly protected during transport. Applique for color changing no problem merged with bulb.
Everything works, but colors except white are not very bright
Tardó 12 días en llegar y vino muy bien protegido. Llegó en perfecto estado. Lleva manual de instrucciones en inglés. Mi router tiene wifi inteligente y no conseguía conectar con el móvil. Lo cambié para poder coger el 2.4G y se conectó sin problema. Puedes poner la luz más cálida o más fría o incluso colores. Tiene preconfiguradas. Tb tiene cuenta atrás para que se apague en el tiempo que le digas. La verdad es que está muy muy bien. Recomiendo totalmente.
Product arrived in good condition. Simple to set up and works as expected
Easy setup and delivery was very fast.
Fast shipment
Well received as described very fast delivery highly recommended store
Not very satisfied! One does not have the red color and for collegarle to alexa or Google home was not very simple because don't have an immediate connection. I still had a partial refund (not fair according to me). The shipment was fast though.
Good reception time, easy installation and configuration. It meets expectations.
Shipping fast. Transport packaging is reliable. Everything is intact. The packing of the lamps themselves is excellent. You can in this and give. Here the lamp itself is weak. The light is dim.
Werkt fantastic