Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well packaged, receive it in the time you usually expect 26 days, very nice without scratches a very beautiful matte pink color.
Paint is certainly not very, there are rubbing. Probably with time will fit. In appearance, normal, let's see in operation.
Ótimo produto, já comprei 6 ao total.. recomendei pra toda a família, corresponde a descrição.
Very good!
Venia well packed
très bon produit ben, conforme à la photo, très bonne qualité, livraison rapide
I arrive fast now touch prove it
muito bom, só demorou um pouco a mais do prazo pre ser entregue
Top arrived with 25 days selling're congratulations
Came with the thermometer loose inside the cover and with a wire sollto ..... did the welding and put on place ..... now working perfectly
Nice product
Product fully match the description, auditioned with cold water, put stones kept ice and ice water and the water temperature by 12h as the description, besides came very well packed unscathed just perfect. I loved it, thank you
A bottle, like a thermos, with a strainer (which is convenient when brewing herbs), without any valves and "spout" for drinking. Lid, is not mug. LED display, turns on for two three seconds from easy touch to the display (press nothing is needed). Probably on batteries, you can change them or not and how much will not serve clearly, instructions for Russian no (yes and in English the same). The temperature holds, but not much, in 12 hours, according to the display, the temperature fell from 90 degrees to 40, which in my opinion is acceptable.
It's completely beautiful, store sent very soon I recommend it. Really met expectations
Perfect