Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A clear brick!
Super! Very fast delivery! Excellent power bank! Thanks a lot.
Like all is well
Банк работает, значения на дисплее даже в темное время видно только под определённым углом. Ноутбук Lenovo заряжает. Отдельно про доставку-это самое ужасное что может быть. Утром приходит смс - что к вам едет курьер. Ожидайте. Срок доставки до 22:00. И надо сидеть дома целый день. В первый день никто не приехал. На второй день к вечеру курьер доехал. Коробка была пробитой.
All at the highest level!
It went for a long time, but believe the fire Thank you!
PD is a perfect laptop. He himself also knows how to take 20 V and quickly charge. Wire Taip Si in the kit. Came from Russia literally for the recesses. It's OK.
Fast delivery, good durable packing. Everything is as always excellent, but really heavy...
To charge began charging, you need to first pull the wire and insert it again. From pressing the button, the power does not waver
Very fast shipping
There's nothing to say because I just got it. I bought to replace my own, because first the capacity is 1.5 times more, with an increase in weight of only 120gr. (Weight at baseus 535gr.). Secondly, it has a comfortable form for cycling. This powerbank perfectly fits into the inside bag of the bike, just the width of the bag. Thirdly, it has fast charging. And this is a very important function in the campaign, when you need to save time. Hope u charge from solar panel, it will be faster too. I bought this jar of white, although I like black more. It was done from a purely practical point of view: in the dark, for example in a tent or in a bag of clogged things, it will be easier to see. Although from the point of view of Marity-vice versa.
Goods of good quality, corresponds to the description and declared characteristics. The laptop held 2 hours.
El producto no me llegó. Pero Baseus tuvo a bien devolverme el dinero. Volveré a comprar en otra ocasión.
отличный повер банк! запитал от него паяльник sh72 через PD триггер. Встроенный вольтамперметр показывает довольно точные данные. Рекомендую!