Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am really satisfied. Charger arrived really quickly. Quality is good-so far. All iphones, speakers and lamps are charging. I don’t have any meters to judge if the specs are correct. But Iam satisfied.
It's a whole thing. Works well.
Time from payment to receipt in самаре-26 days is excellent! It came by mail of Russia in the consolidated parcel, tracking only in the territory of the USSR! Charging working gives out one socket 1,3 am, several sockets at the same time until tested. Thank you store.
good product, arrived in 1 month. recommend it. thanks store
Arrived Very Fast.
Excellent. Everything works. Thank you.
calidad lo recomiendo gracias
Description corresponds! until I checked in the work, how I will check the feedback
Visually everything is in order, the plug is not mixed up, sent what you need. I will not be able to verify the conformity of the declared characteristics for amps, unfortunately. The devices are charging, even two at the same time, I will test all four later. One of the extreme slots is very tight, the cable has to be removed with effort. By weight is quite light, just in case, leave in the outlet do not advise, looks like this, it's like in the case of an emergency smoke first.
The parcel came a little more than a month, the track was not tracked, there were 4 orders in the parcel, charging is good, everything works, a little heated
Fast shipping good quality fits perfectly thanks!
Loading. Without quick charge. Przyda up!
well packed. arrived quick. didnt try.
Works great, thank you.
It went very long in Russia did not track
The order is received, everything works, everything is fine, thank you very much to the store.
This item was very fast processed and shipped. Shipping was dissent about 15-20 days it took to arrive. It works, and charges. Didn't measure voltage and current, so can't confirm or deny claims. However, it does feel a little too cheap. It is light, probably lighter than the original iPhone charger.
Super thank you all well to the Altai Territory reached 35 days
Track tracked. C-PB's been in for weeks. Everything works. In operation for about a month. Everything is super!!!! I really like that it is without illumination, which is very convenient when charging at night. 4 nests. Bottom socket, for super-fast charging. In general, the purchase is very satisfied. We charge several devices simultaneously. Thank you so much store