Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comprei para o meu filho e ele adorou. O mouse chegou intacto e bem antes do previsto.
Very good! Arrived early and works perfectly
Good store. Delivery is fast, arrived in 14 days from the date of ordering. The product corresponds to the description. Left and right mouse buttons are silent. In the hand lies comfortably. By weight-not light and not heavy. The size is just right for the size of the brush. I recommend the goods to buy.
Everything works, The Wire is braided. It was 2 weeks before Saratov
Loved the mouse, running smoothly, I recommend those interested to buy this store.
Show, like arrived very quickly here in Ceará Led 20 days as discretion can trust
The silent click has my love, just sad that it isn't a thing for alll clicking buttons (only the left and right ones). Good finish, feels great at my hand. Still have to figure out how to pick a led color.
Mouse great quality, just get will do the tests in practice in games over the principle, meets requirements arrived very fast, both in sending delivery recommend the store.
Лучшая бюджетная мышка для игр, настройка дипиай, клавишу сбоку. Лежит на руке идеально
Excellent Product, consistent with the ad. Congratulations!
Object arrived fast, very good, not taxed, looks good quality. Not yet tested, if work back here to warn!
Very good, only took a while because of Brazilian Post Office.
Product good price Worth, arrived within 20 days for indoor Bahia. Recommend!
The parcel came in 3 weeks in Nizhnekamsk. Mouse Super, connected and determined immediately Windows 10 (drivers are not tired). Laser, sensitive with illumination, which constantly changes colors and does not blind eyes (very soft). True, the backlight does not turn off until you turn off the mains filter or BP. Took a quiet version, the main buttons under the index and the middle fingers are not heard when pressed. Other buttons are normal with a click. There are recesses under the ring finger and the pinky. DPI can be switched directly during the game or work. The mouse for a man's hand, for women and children probably will be bigger (again depends on the hand). Definitely recommend.
Product arrived very fast, mouse very light and very good the buttons. Will use more and come back with more feedback.
Thanks, all is working, I am very satisfied, fast delivery, the price is very good, recommended!!!!))
Mouse too good, fits well in the hand, and the price're great.
Fast shipping and good product, hopefully its use does not degrade it
Great product, arrived very quickly and well more than I expected!
The mouse arrived fast and not taxed, am BH mg, very worth now just wait the other parts, very quiet. Top led