Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods ordered 11.11, delivered 28.01. Not yet have tested, hope you will be OK. Factory charged to 81%. Powerbank quite heavy, not too big, well lies in your hand.
Fast delivery, good product
It was more than 2 months. Brought a courier sdek. Packed very neatly. Power Bank is in branded packaging, branded with a film. Charged at 83%. Checked by charging the phone from 15% to 99%. The bank was discharged by 24%. Then charged the bank to 100. It's great. Made very neat, everything in accordance with the description.
It's been six days. Quality is good.
Fast Delivery home sdek. charged was 80%. everything works.
ok!
There is a mini USB and Type C connectors. Perfect!
Many thanks to the store and the store. I highly recommend to buy
Good quality charged at 97%.Paver bank everything works well.
Received within one month. The volume corresponds to the description. The power bank itself is compact and light. From the outside, it is beautifully made and has a number indicating the battery level. The capacity is only 10,000 mAh, which can produce a clean 7000 mAh. Thank the store for timely delivery. I recommend buying a good power bank.
The parcel came 3 weeks. Small, convenient to take somewhere with you.Packaging is well. Charges itself quickly. Has 2 USB connectors, 1 TPC and 1 micro-USB. Full charge enough for 3-4 full charge (0 to 100, depending on the volume of your battery).
Delivery is 1 months. The body is beautiful, small. I use the first day and so far everything works well.
They weigh enough
Very decent and beautifully finished power bank.
3 months and the goods have not yet come
Unfortunately not arrived.
Charged at 80%
OK