Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks nice. The sound is ok. Thank You.
It's been a long time. Ordered in December, received in March, after a refund, now it will be necessary to pay again. Ears work fine.
They are light not a big deal but for the price it is very good. They paired with my bluetooth pretty good I don't know how long the battery will last.
Pedido recibido correctamente. Muy contenta con la compra, funciona perfectamente. Son muy bonitos. Vendedor recomendado.
Quality level of materials, it's very plastic but sound level, it's really clean. I put the sound thoroughly on the tel, thoroughly on the helmet and it does not saturate. Frankly very pleasantly surprised
Order came for 100 days. On 75 day opened dispute, On 88 day, AliExpress returned the money. The store answered all questions, a template answer "Best store, etc." Headphones correspond to their price On the SD card there is a volume of +- And the sheet of tracks forward-back. There are headphones on which this function does not work. They're all right. About communication with the seller or purchase, draw conclusions yourself. In the photo, a screenshot of the trackchecker.
Отличный звук, неплохой микрофон, уверенный приём станций, по качеству претензий никаких. До Ставропольского края шло почти два месяца, трек отслеживался
Exact and fast product, good product I recommend the product and store. It's missing to test carefully, but apparently all right. Once tested I will leave additional comments.
Ordered in early December, came on March 6, failed at customs for 2,5 months, did not hope that they would come at all. Quality and sound are good! I'm happy.
Headphones are well packed, not damaged, the sound is good, I'm very satisfied with them
Perfect, delivery ok, very well packaged. Sound: very good for the price. Use Netflix -> Film. (nothing to complain about) To recommend.
The detail of the sound for such a price tag is just a bomb, the sound itself is about a price tag of 2500 R, everything is intuitive and understandable on management, minus the parcel the parcel
Purchase is unexpectedly happy. Although I used not enough yet, but everything works fine. There is even a kutskaya instruction in English, but it is enough, the equalizer and the radio. Minus only that it went very long
the items were packed well. the products are as pictured. fast shipping
Description exact, headphones fire, son really liked the sound excellent, connected To the smartphone quickly. Problem only in delivery time!!! Ordered on November 11, came to March 8, passed all imaginary and not conceivable terms!!. opened a dispute, but the store did not want to refund the funds, as he claimed that he had sent the order and because of the pandemic of interruptions with delivery .., although nothing I can not say anything about the advice, decide yourself, whether to order from this seller!!! I'm glad that everything came whole, but it's too long, when it's necessary by a certain time...
Ears gun! Because of the problems with the current and our mail waited almost 3 months. Sound class, adjustment, rewind, Sound +-is. This conversation is super. They cost their money-take if you do, do not think about it)
On the sound quality is very good, but the ambroshurs themselves are not enough (the length of the outer edges is 8 cm. Last photo) were-would not be round, but Oval would be excellent, and as if on children, there is a radio in the city as it is with big fur.
Very long waited for these headphones. The defense is over. Opened a dispute. And here came the parcel. Sound good. The whole frequency goes through. Bluetooth plays. The flash drive also plays well. The radio is catching. Thank you. Shipping as usual at altitude
Headphones are cool, in appearance, while charging. Came in 38 days from Moscow... from China quickly come, so it looks like all the rules, I'll see how it works. Later I will add packed well!
Headphones came for 2.5 months. Just wrapped the film.