Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With such a discount, is just what i was looking for
on sale is quite an attractive offer. great webstore
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
all as described! Thanks
wonderful very well made
I decided to compare with similar offers and soon found out it's the best possible alternative
it's not a challenge anymore to think where can i buy . this store has everything i need
Fast shipping, quality is excellent!!!
This store is the best place where i can get online
I can surely say it's the best price for for both online and offline stores
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Awesome deal! It's safe to say it's the cheapest price for
is good. Arrived quite fast.
finally found what i've been looking for! thanks for !
Дошло в Ижевск за 5 дней
It's been a week. Everything works.
Пришел повербанк за 3 дня до двери. Курьерская служба отлично сработала, звонили, согласовывали время доставки. Качество отличное, как в описании, на циферблате было 74%. При разрядке после 71 процента, незаметно для меня упало до 3% Посчитал это просто глюком циферблата, ведь банк новый. Полностью разрядил и зарядил до 100% за 12 часов. Сейчас потихоньку разряжаю. 2 раза зарядил свой телефон с 3600, с 30% до 100%. Осталось в банке ещё 62% Откалибровалось значит. Но для верности ещё раз полностью разряжу до нуля и заряду до ста. Пока всем доволен, буду дальше проверять. Продавца рекомендую.
Excellent power bank, collected qualitatively, corresponds to the store's photo. Delivered days in 5 by IML. The packaging was from one edge cut although all the stickers are whole. Power Bank was charged at 73%
Very fast delivery, to the apartment. Thank the store came with a charge of 75%, has not checked yet. Beautiful, but heavy.
Ordered on February 14, came 24 to Tyumen. Came to zero, charged almost a day. Everything works. Recommend.
The box came crumpled, like everything works, heavy, came with 77% charging, charges itself not quickly, the phone charges) we will check)
It came sooo quickly quality at altitude luttor all works on Hurray charges times 5 phone Xiaomi Redmi Note 8 t producer and I advise my friends to take it again. take will not regret
Paver Bank delivered in 5 days, was packed in a regular package, but inside everything was whole, charged was 71%, charged 4000 mAh phone, became 20% mAh. I will test further thanks to the store.
Excellent charging, came quickly, the courier brought home, came charged 75 percent.
It is ideal, Samsung with 10 charged (used it all the time charging) from 100% to 74%. The husband now pulls away my father) ordered and him, thank you! The only negative-long delivery without tracking, but I think because of the fact that I used a promotional code for 200 rubles when ordering. It was possible to track only with the help of trackgo at the last moment