Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень крутой зарядник , держит долго , но и заражается тоже долго . Покупкой довольна
Good quality power bank. Nice design.
b
Итак, заказ был оформлен 1.12.20пришёл только 6.03.21 Ужасно долгая доставка. Но пришёл хорошо упакован, продавец общительный, как себя покажет напишу позже.
It's been a month. I ordered pink, the color is very beautiful. The bank is medium in size, heavy, but for me it's not a hindrance. I came charged for 78%, I did not check in action. Later I will add a review :)
Ок...
Great.
Товар хороший, но учтите, что ждать придётся ну очень долго. Приходили куча товаров заказанные в разы позже, а этот всё ещё был в Китае. Очень долго отправлялся и и шёл
I liked the charger. Plus its that it charges any kind of cable: Micro, Type C and afon. Only heavy, in the pocket of such shit not very much to carry...
Heavy, but compact took, the girl, the Pink came charged at 100% all the inputs are working, charge, and he charges himself through the input Type C, the inputs are very tight. It was almost a month before Tula.
Came with a charge of 100. Suitable for everything, charges stably. Went long only (
The goods are received in good condition, packed very well, which is very pleased, now I will check on the case!
I ordered in November, in the end I did not come.
Works fine. The quality is excellent. Came charged at 99%. I charged my phone and it was only up to 70%. Thank you store.
Bigger than expected
All good but received wrong cable to charge it, but store agreed to simple solution. Recommend
The bank is super cool. Take it do not fire, everything is as in the picture, packed perfectly, sent by the sdecom. everything came in safety, the color as in the picture of the store. Take it! The seller also wonderful answered all questions)