Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
It takes 15 days for this ndar Ali express, works well and image quality is HD, this super.
todo ok
All ok ++++++++
Fast shipping
Produkt zgodny z opisem - wszystko dzieła. Dostawa w 20 dni. Polecam
il materiale è discreto ma per il prezzo va più che bene. buona la funzionalità. devo ancora provare la scheda SD. l'App da utilizzare è Tuya smart.
Thanks.
Sehr gute Produkt, heute erhalten es ist sehr gut, für Nachtsicht ebenfalls sehr gut!! 100%
A camera tem uma boa qualidade de imagem e da fazer algumas cenas para automação e utilizar com a alexa atraves do aplicativo Tuya.
A great product, very easy to set up and make serve.
Syncs to the first and very easily with the SmartLife APP, works very well, image more than acceptable for the price you have, motion sensor, sends mobile alerts when you detect movement, and supports routines (when door detector on. ), shipping and arrival in Spain quite quickly. In short, good purchase meets everything that is published.
Качество видео отличное. Микрофон и динамик тоже работают хорошо. Реагирует быстро и на твои действия в программе, и на движение. Мне понравилось. Камера что-то говорит, но я так и не понял ни слова :). Брал не себе, просто поставил и настроил. Всё было быстро и просто.
Very fast delivery
Top Product The quality is beautiful
Good quality, and good image quality. Motion detection is missing. The store took more than a week to ship, although the subsequent shipment was very fast
The camera works very well, actually. Pros: Lens "fish eye" Automatic Tracking: works great even in night vision and is not noisy, although the motors are heard in recorded audio and quite, although it is normal. Night vision is fascinating. Everything looks perfectly (in B/N) up to about 10m. Cons: Sometimes it stays focused on the wall in night vision (I assume the Wall reflects light and camera automatically focuses on the most luminous spot?) The SD card sticks out at the top of the camera and looks. If anyone has access to the camera, they have nothing but to remove it and take it away. They could have hidden it a little, I say. It cannot be used as an ip camera with any application, or seen on a computer or laptop, only with the TU/Smart Life app. The app allows you to interact with other devices (when you detect movement, etc) but it doesn't work. All he does is send a message.
Delivery very well just disconnect followed by wifi and I have to turn off and turn on again