Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent stick, executed very qualitatively, nothing luftitis! Second time I order in this store, all at the highest level, delivered to Moscow for 6 days by IML service, free of charge!
Excellent light, convenient tripod. Unfolds and collects easily, the button works from charging. Inside the battery, the phone finds a Bluetooth without problems. The only thing you need to note is the phone does not hold well in the clip, if in a thick case. I have liquid filler and floating stars. But it's better to change the cover. Tripod is worth it!
Everything is fine, the purchase is satisfied! It went to Belgorod for about a month. The box is crumpled, but the monopod itself without damage, it works. Beautiful, pleasantly lies in the hand. Executed qualitatively, soundly. Compact, lightweight, convenient to carry with you in a handbag and always have a tripod at hand for self-photo or selfie large company. The maximum height from the floor is almost a meter. The upper part is adjustable for any phone and turns, allowing you to rotate the smartphone as needed. The camera button is removed and you can take a photo remotely, which is oooochen valuable! The button charges m connects to the phone on Bluetooth. The charging cord is included.
Selfie stick and ring came super fast-5 days, home brought Courier! The packing is whole, beautiful boxes (you can take on gifts), the description corresponds to 1000%. Thank you very much store!
All OK. At first glance qualitatively
Perfect thing! Holds any phone well, you can shift the center of gravity. Not flimsy, but very compact. I took white, I was afraid that it would look simple and cheap, but plastic quality looks solid