Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Огромная благодарность за срочную доставку асов. Они пришли ровно в день рождения. Отличный продавец, качественные часы.
The watch is as described. Was bit difficult the watch with the mobile phone. After few times has it but folded. Until now we are satisfied with the watch.
Very well, everything is in accordance with the description: beautiful screen resolution, the start is done very quickly, I have not tried all the functions yet but from what I have already seen, I recommend this article !!!
The goods did not receive, the store canceled the delivery. Although the goods were available, with a gift for March 8 flew. The price for this time has increased!!! Not about what accelerated delivery there is no speech! The seller answers very long, Drew time. After offered to return the money and order that again. With minimum discount. About quality I will only know after receipt, again Sent goods. Impression spoiled
At the moment it works well, it connects easy.
Watches cool, my wife really liked.
The shipment in 24 hours, the watch is beautiful and setting it looks like it meets everything it describes. The only hit I think is the battery that lasts little, but generally very happy with the purchase. I recommend it.
Часы хорошие, всё как в описании, ношу сутки, всё устраивает, посмотрим что будет дальше. Доставка ровно месяц до Тульской области
I liked everything very much, sent quickly, went to St. Petersburg for almost a month. I will not say again, they were completely discharged. Recharged them, paired with the phone-all OK. Quickly checked the main functions-everything works well. If something comes out with time-I'll add a review. In the meantime, I definitely recommend both the store and the watch!
Everything clearly came quickly
All is Well) there are no complaints to the product, for such money-magic watches :) I did not like the quality of the strap, which is under the skin. And so I would like to quickly delivery)
Bluetooth buggy constantly.
It's a super fast pass I arrive and the wonder watch just like the pictures. Thank you salesman.
Great watch!!!! It works very well with iOS