Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it at once. Durable sits perfectly, there are sides, to the touch very pleasant, the color is cool. Recommend
The good camera frame is also black, and feeling that the back was transparent is cool.
Very satisfied with the covers, perfectly sit, very beautiful and quality)
It looks great, it's thick and it's matte termination. It took them a while to send it but it came well.
All OK, came to Poland very fast, about 2 weeks. Wyglada Ślicznie this case on your phone (iPhone 8). Recommend this product and this salesman.
Very high quality cover, sits perfectly, the buttons are all pressed with a click, easy
Он лучше чем я ожидала )))) в магазинах такой чехол стоит около 800 рублей! он просто идеальный за такую сумму
The cover came quickly, the order is satisfied. The bumper sat well, comfortable. Thank you store.
I'm in good shape! Well protected! The product is just like in the pictures! I recommend it is a good product! Protect all mobile! The color is great! And the casing is pretty soft!
It came to me relatively quickly and in good condition, it was perfect, and the material feels good, I was satisfied to be my first purchase
A good cover for good money. Arkhangelsk reached in a week. The surface of the rubberized is pleasant to the touch. In the wheelhouses does not slip.
It took 22 days to come to the uk I’m happy with it though and it’s nice and protective
If honestly I was looking for a long time in the reviews it was in the photos whether the Black case of the green iPhone in the end bought black with by red and buttons, it turned out just a bomb I liked that this case protects the cameras too, yes, as I understood the back back prints collect but it's not critical, I liked the case more than silicone which in the photo design plan and sewn and so I advise everyone, not for nothing so much shopping
Cool cover, matte, super order another couple) I recommend!)
Very nice cover, easy to pass in any pockets but at the same time davolno grip, I recommend))
The cover is just top, rose without a single jamb *. Bulges out a little protective camera module, because of this phone lies the back panel krivovato, but this is clear, the cameras are bully, because 5c +!)
Excellent case, came in less than 3 weeks in Rostov The quality is excellent, externally excellent, but if you have one-component protective glass on the camera, as for me, then the cover will not fit you, pay attention and provide a moment, and so cover fire
Good afternoon, the goods ordered 08.11, received 27.11. Very surprised at the speed of delivery, while the delivery was free. Cover quality, matte, translucent. I was very pleased, I recommend it to the store and I recommend it
Super! A fairly hard cover, bends with a certain effort, made qualitatively. Strange just that the power button is so wide, apparently, that it was easier to find))
Cases themselves are very dense, they sat on the phones well (11 and 12 iPhone). The order was issued in early December, the parcel arrived in Portugal on January 27.