Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery with a week to Australia
Tnx
Everything is clear, the magnet is good, the phone will fly off on the Cats, sits deliberately, even it is convenient to press on the volume buttons and similar. The attachment was attached to a good two-sided tape. Charges also norms.
Works perfectly, just wait for the time of use if it is durable
Everything is fine.
He arrived in March from October 2020. Very long! Magnetitis is weaker than the original MagSafe
A disgusting store, the order went almost 4 months, the seller extended the terms all the time, in fact came only after the opening of the dispute. I do not advise you to contact.
Good quality, fast delivery
Looks norms, have not yet checked
It's been a long time. Charging chic. IPhone 12 mini keeps perfectly, will not fall off! Charges. How fast-I still did not check. Very satisfied, even despite the long delivery (rather because of the Chinese New Year).
The store of petushara. Sent the order after 3 weeks after payment. The order went 3 months to Moscow. Will be attentive when buying-with a normal cover does not work. Or without a cover or with a mag case. I bought 2 charges with different payments. The second one came in 10 days. But the seller is still a cockerel
Fast shipping. Good qulity. Recommend. I'll order more myself.
<2en> the product is very big but it does its job fully. <2en> charging job a little slow
Very good. Magnet holds and wireless charging (not fast) works properly.
Сам держатель отличный. Держит хорошо, заряжает. Но очень долго шло. Почти 4 месяца до Москвы. Это самая долгая доставка с Али, которая у меня была.