Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's OK.
All OK
Less than two days to Voronezh. Headphones are very comfortable, several hours sat, very comfortable. The sound quality is completely satisfied. Recommend.
Nice noice cancelling headset. everything is good.It has bluetooth and you can also connect with wire. recommend it. Came fast to Canada ~ about 4 5 days. Took couple of weeks for it to get to me, inside country after customs clearing.
excellent! very good quality and very fast shipping.
Goods came well packed. is fully consistent with the description.
Very good product. Great quality, there is some interference audio songs, but nothing to panic .. am testing the product.
Beautiful top!!! Very high quality. Love the little token that comes with it. It is very worth to buy this item.
Wonderful! the product is much better than I expected.
Delivery fast. product fully matches the description. no smell. the quality is good.
I am so happy with this order. excellent quality, all as in the description. thank you!!! I will order again!
it's worth it! great item! order! you will not regret.
It took very long to ship to Germany, but the headphones are great. For my taste the sound is brilliant, especially considering the price. I like the product very much
Headphones are good. It's whole. Everything works. I have been using for almost 2 weeks and there are no complaints. Only here went 2 months due to delay at customs (a month there stuck out). But pradovets, without any requests and reminders, himself extended the defense, for which I am grateful to him.
so love it!!!! beautiful!!! very very fast delivery, thank you!
Received after 2 days as ordered, very quickly, from Moscow to NN, took silvery, last... On the headphones were scrapes, can display or test sample got Xs, sound normal, the microphone is so-so, but in this implementation it will always be so-so, catching everything around especially HF, the noise did not feel before, it cuts off LF noise and HF still pass, sound insulation is not 100%, loud, plastic deshmansky, Felt flimsy, there is no metal arch in the headband, there are no adjustment compartments, which means with time to hang out the retainer, amboshura is pleasant, in headphones it's warm, I would pay 400R for the case in the kit but alas, how long has enough charging Xs, needed were without wired, took as a gift a girl, sex was, I recommend
Operate rather well, look zgrabnie. See how long posłużą... Ha ha
Ordered with delivery from Russia. Delivered by courier to door in four days. Everything came safe and sound. The sound quality is normal, there are not enough high, there are bottoms, but different from the reference. But, in general, for this price range is quite at the level. As a headset are normal, but the microphone is a little phonite on the side of the companion. But, the quality of the microphone in this price range is a lottery, I got a worker, but not the best possible. In general, I am happy with the purchase, my money is worth it!
Fantastic headphones, seamless transaction. Arrived in the USA in less than one month. Thank you.
Fast delivery, I did not even expect. Presentation packing. Great sound, I tried. And awesome beautiful color of the case I have the same phone-the perfect combination))) Thanks!!!