Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Отличный кабель, по качеству вообще хорош.
Быстро пришло.
Great price and quality, everything's fine and works well:)
In the Leningrad region-18 days. Cable is wonderful!
de los mejores cables que he comprado además los 3 metros son muy cómodos, ya que la cama, la tengo demasiado lejos del enchufe además de que no hay pérdida de potencia o que cargue más lento por ser taaaan largo y el envío de alrededor de un mes en llegar a casa así que si pueden compren nomás jahaja
Quality cable
39 days delivery to Greece! packed and shipped in ugreen unique bag ! quality packaging in every item as always and a wire strap included as a gift ☺️ cable looks very durable!
Very nice packaging. Cable has good quality. Will order again
Fast shipping time to the USA. It is as shown here. Ive been ordering Ugreen for years. Best quality and very affordable. I highly recommend!
Good cable. Included got free shipping organizer for cable. Recommend
Delivery 20 days, track tracked all the way. The goods came in a branded zip bag. Cable of excellent quality, corresponds to the description. Total resistance of power lines about 0.17 ohms. Can be used to charge with a current of up to 2 A. The store and I recommend it.
Ordered December 07 received December 23. Product as described I recommend the dealer. Small gift. Appreciated. Thanks.
Cord two-meter "noodles" is perfect! On Samsung Galaxy A51, fast charging works! The Type-C plug is not wide, comes in tightly, even with a cover where a small cutout! Total: 2 meters cord has support for fast charging! Also support 3.0, see the photo of the plug.
Excellent cable and manufacturer. Packaging branded, screed as a gift. As always, the eel is great.
The cable reached Volgograd in 19 days. Compared with the proprietary complete cable of the smartphone realme X50 5G-charging was at a similar value of current and voltage, the difference is only in the color of the cables. A good thing from ugreen-who would doubt it?! Seller sent immediately and immediately after payment. Cable and store-I recommend.
Great lace! Thank you friends!
I buy constantly cables of this manufacturer. The quality is excellent. Recommend
Delivery in a short time. Branded packaging. Good quality of the cable, the connectors sit tightly. Length 3 M, complete with a clamp for neat storage. Approached the new Xbox gamepad (type C) when connected to a PC.
Excellent, high-quality cable. Charge and transfer files without loss.