Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good quality. Got it in 2 weeks.
el sonido es bueno y todo bien, solo la caja un poco aplastada
Ordered on November 19, and came on February 26, I.E. We went for more than three months! I wanted my son to make a gift to Ng, did not work. Decide for yourself if you need such a hemor. The quality of performance and sound is exactly at its cost. The box in the trash, even the puppings on the packaging film were all broken. But the headphones themselves survived.
To Nizhny Novgorod in three days, brought the courier sdek. They weren't loaded. Charged, working. The sound is excellent for such a price. Cord for charging included. It is worth taking definitely.
The item ordered in November 2020, received in March 2021. The store checked the payment for a long time, sent. Does not respond to messages. Track tracking number managed to receive only when the dispute opened. I do not recommend this seller. Packing is crumpled. The headphones themselves are a sound for a triple.
T.R.A.N.S.A.C.C.I.O.N. P.E.R.F.E.C.T.A.!!
Good material and good sound.
All norms. The goods is OK, its function performs well! Looks quality and stylish. I take not the first time they have. While everything is without failures :)
Отличные наушники. Качество супер
Too! Loud! Can be used as speaker, and serious is excellent! Battery came in 80%, only shipping left wanting my country, but the store is wise and protect the product well with bubble bags. Soon it is stereo really! Amazing!!! Still has a rubber which touches the head, on top of the hair to become more comfortable!!! Note thousand this… Only delivery came in 25 days Very good!
The headphones received with delivery to the doors within 1,5 days after the order, (company carrier sdek) to the region from Moscow to novocheboksary sarsk!!! Another holiday weekend!!! This is super!!! Usually left time 5-7 days. About the package-perfectly packed, pupyrka, a box (at least a sledge of Bay)! The product was tested, the result: all functions and parameters correspond to the description to the product. All working condition. The case is plastic, slightly fragile, preferably stronger to the elements (metal holders would be good). Functional switches in working condition, do not fail. The sound is soft, The Equalizer is. But the speakers are weak for the internal amplifier, would replace with more powerful speakers. But to the cost price of the goods, it is worth buying, you will not regret it. Dear customers, do not think that I am a front face to the company, I do advertising. No, I'm just like you. The carrier respect. To the store Thank you very much for the goods.
Good ones
good
Good