Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE THEM YES AGAIN & AGAIN SO VINTAGE SO COOL EVEN THE PACKAGING IS VINTAGE WITH SLEXIAL TOUCH
For a very long time there was an order. The heater for hands when the winter is over is not very relevant.
долгая доставка, хотел подарить на новый год, подарил на 8-е марта.
Exactly corresponds to the description, a beautiful gift packaging, in the set there were all the attached Trifles (a bag of dark green velvet, the wires are also under the subject)) the up to 52 ° C, charges the phone well, but quickly discharges itself, I.E. Enough to recharge the phone from 0 to 100 and remains another 20 percent, or the heating pad takes up to 35% charge. But more and no need, so both, and so-the charge is quite enough. Simultaneously charge and warm did not try, because. I bought it as a heating pad, and there are no needs in power-E. Great thing!
Seller is very good!!!! Honest!!! Recommend!!!!
Heats well, heats up quickly. Phone charges. Looks of course very lamp. He came to Vologda in five days. The courier delivered to the house. I advise as a gift. Thank you.
I went 4 months to the Moscow region, it's terrible because I buried it as a gift, but my birthday has already passed. Delivery in general is terrible, I try while as a heater to warm my hands enough. No more. The charge has not yet checked, I hope for a full charge of iPhone is enough
All right!!!
Delivery was 72 days. Paverbank and warmer is good, for a gift Super
OK, you can take
Nice thing. Packed suitable for gift. Heats up quickly. Let's just say-the thing is not the first need, but certainly pleasant to the soul and cold hands)) with the store did not communicate, it went very long
I recommend, delivery in Mo 3 days. Heats good.
Very long, hung somewhere for two months, otherwise normal
Chic, high-quality thing. Dad is really helping now, in February, when on ulite-18. Heats well, heats up quickly. Recommend!
works, good heating temperture, i recommend
Excellent hand warmer) up to 52 degrees heated for 4 minutes, like cool. You can charge the phone. Cool gift