Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am gratified. This was a solid obtainment with a extraordinary wonderful quality for such a mini expenses. It's exactly what I was imagining it would be. I just had it handed over to me a couple of hours ago and put it into use immediately. after the test, I am totally contented and would recommend to anyone!
Won't even compare with what is sold in other stores. This one is the best!
That's a brand new , and the quality is more than high
I'm super happy, everything is great, quality sooooo amazing, good store, advice!)
Good quality material. Product arrived within estimated time. Thanks!
I think it is a good price for . happy with the service!
i really enjoy it. nice store. thank u
Excellent product, the load is effective
I ordered the device 17.02... and 26.02. Already brought the courier home. Prior to the Tyumen region, the goods were 9 days in view of the holidays. The quality is excellent. Everything works. For 1 hour 25 percent of the charge... maybe not so fast, but the other and did not expect. But the nest does not once again unravel, especially when the phone is not cheap. P.S. It is better to put on charging the phone on the night.
I take not the first time the first charger has been working for a year without complaints charges iPhone 8 +,10xs, took the second, I recommend the store
I take not the first time the first charger works for about a year charges the iPhone with the goods I recommend the store
The article arrived within the announced deadline. Unfortunately it didn't work properly. The store put everything on his side to fix the problem. I make the refund for the total amount paid.
Советую всё работает
Totally top also very beautiful for that price I am super satisfied
Delivered quickly. Works, but the backlight does not work all over the radius. Bit upset
Very good charging. Honestly even surprised. Heavy, does not go on the table. Charges better than expensive. And the main thing is that the backlight is constant, it can be seen at night. I am very pleased.
Everything is super working, fast reach.
Charger works very well, received quickly in 3 days. Serious store, very well packaged.
Ainda não testei, mas aparentemente é igual ao da foto.
Zamawiałem for the second time. Fast shipping to Poland. Reliable store. Charger good sprawdzają out. Delivery time about 3-4 weeks.
Excellent wireless charger, especially with coupon and discounts. Took on 15 V to charge on the function "fast charging", copes! Delivery is fast, despite quarantine.
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
totally lived up to my expectations. superb store