Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good store! Headphones liked!
It is a bit small for my big head. But it's very good.
good item
Connected and work well, the sound is good, came very quickly
Headphones for this money are very good, the sound is normal, the bass is, listened to good music from Sony, the quality is super. what quality of music, then we hear. I recommend the store and headphones.
Заказала наушники в подарок, прочитала характеристику, посмотрела видео обзор, конечно же было положительных отзывов больше, поэтому выбор пал на них. Наушники были отправленны 30.11.2020, пришли 24.02.2021,что очень не порадовало. По качеству : 1)пластик очень, очень дешёвый (понятно, что за такую цену, грех жаловаться, но могли бы получше пластик использовать ) 2)звук хороший, без шума и помех 3)с заявленными устройствами быстро сопрягается 4)микрофон конечно же подвёл, моышимость нечёткая.
Very long delivery, almost 90 days
Disgusting long went the parcel: ordered 21.11.2020, and received 19.02.2021 That was awful!
On November 22, 20g ordered and only 22. February 2021 came. For a very long time. It was announced from 10 to 14 December. January 5 opened a dispute. But I was extended for 10 days all the time. Even compensation for a long wait did not return.
Very nice earphone, my son loved
Headphones hood for its price, only here were the PPC for how long. 15 hours remained the protection of the buyer. The store sent quickly, but here from 17.11.20 to 02.02.21 this time showed transferred to the Avio company. Got 09.02.21. The box is crumpled, the headphones are all intact and intact. Music lovers and commitment to food pass by
Good
I just received it, for now everything works. We will see in time
Envío rápido, artículo bien. Sonido muy bueno y como los auriculares están muy molliditos no se escucha apenas nada del exterior. El problema con el volumen alto es que desde el exterior sí se oye un poco la música. Tiene las funciones como en los altavoces pequeños estos de Bluetooth y tarjeta sd, con posición para escuchar tu propia música, la que le envíes por Bluetooth o la radio. El subir y bajar volumen se hace con el botón de pasar canciones pero manteniéndolo presionado. En líneas generales y por el precio está muy bien.
The quality is excellent, thank you. Very fast delivery.