Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered from Russia. Brought to Tomsk in 7 days. The Courier called in advance and brought him straight home. The headphones themselves are so-so. The sound is OK, but the plastic itself looks very cheap. Seams between the details are very careless. I ordered others elsewhere, it's cheaper, but they look much better than these. But, it turned out that it was a blue color that was critical, I had to order more of these. Total: Delivery 5 points, headphones themselves for four with a minus.
super produkt dzieci zadowolone.
Waited for the parcel 87 days, track is not tracked
The store is in touch, but the headphones are lost in our mail, it's not his fault
Just super!
Hello. I did not hope that they would come, they went 4 months. Opened a dispute, silence. I did not communicate with the store. Well, at least they came, thank you. Headphones are good, liked.
Shipping took this time significantly longer than last time Price performance is good
Very Long did not send headphones, went 3 months. Ordered in November came in late February. Headphones so-so do not recommend
Headphones look good. Sounds good. Reached in almost 100 days. The store was unable to report where they were for 2 months.
В общем, наушники не плохие. За свою цену они хорошо звучат, очень много басов. Не подходят для большой головы (полностью уши не закрывают, есть щель). 3 вида источника воспроизведения музыки. Единственное что не понравилось, это доставка 2 месяца и очень плохая упаковка товара. Наушники были упакованы в подарочную упаковку и в коробку, все! Пупырка не помешала бы. Посылка пришла не в айс состоянии, и сами наушники повреждены внешне, но с продавцом получилось договориться о хорошей компенсации. Делайте выводы, если покупаете для себя а не в подарок, смело заказывайте.
Headphones are good, I like everything. Failed delivery, went three months,
The parcel went to Moscow for three months, it is much longer than the declared delivery, a dispute was opened, already and did not hope to receive the goods. The quality of the goods is good.
Excellent. Thanks to the store.
Headphones are excellent! Loud, good bass, connect well, comfortable.
Neat packaging, tightens a can a lot the head but since it is asser small. Good audio quality (for the moment) quickly connects the working wires. To do with time Delivery in a few weeks. No need to contact the store