Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is happening quickly, quality product, I love, the box is a can damage
Top too… Arrived very fast in Guarulhos/SP Brazil…
Very practical
Goods super for their money, there is only one minus, the box is all crumpled (personally took for a gift and it's not good), to Krasnodar reached the week 2
Очень прикольно выглядит, беспроводная зарядка работает, подставка классная, рекомендую!!!
All according to the description. Wireless charging is working properly.
came really fast all working tyvm holding really good my wh1000xm4 the wireless charging isn't fast but it's okay my galaxy buds only supports 5w really grippy so it doesn't slip
As described. Beautiful and safe packed. Charger works very well. Very satisfied.
It's okay.
Convenient Device. Charges the phone and the cover from the Bluetooth headphones. Smart watch Samsung does not charge.
All good perfect
probably my fastest shippment ever from Aliexpress it tooks almost 9 days to deliver include national shippment. Whit this product my desktop fully non-cable setup now. Thanks for perfect shopping.
Nice thing. Beautiful headphone stand + normal Qi charging for an adequate price. Charges XR normally, tried A30s, a little junk. There is an indication charges or not, the transition is pleasant. The stand pole is hollow, the top charge does not work, the manual and USB Micro wire are included. I advise everyone who wants to improve the appearance of the desktop
The product is equal to the description and works perfect with my iPhone, I totally recommend it!
Great quality product! Works straight! Super fast!
The description corresponds, functions correctly.
Very good quality. Everything is as in the description. The wireless charging pad is really good. I recommend it to everyone who needs a headset holder.
Fast delivery, wireless charging works well. The goods are satisfied.
Just good charging for phone and good earphone holder. Purchase is happy with 100%.
it works! came fairly quickly to the uk. charges my phone! can't tell how quickly yet, but i believe the other reviews are trustworthy. feels solid and has grip at the bottom. for its price, this is really handy!