Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent cable, no problem. It looks good quality and pretty tough. Thanks to the store as I send it very quickly
17 days to 54rus. Packed in pupyrku. Whole, working. Keeps much better than before bought an oval shape: the magnet is stronger and the direction is not important. By the way, they sent together with another purchase, which is also nice, less to walk to the Post Office.
The product received no complaints excellent cord, I recommend.
It was just over a month. Looks good, everything works.
Order for the third time. Excellent thing. i recommend. I will order more
Excellent, the length of 2 meters, from the outlet to the bed is the most
Берем уже второй раз. Очень удобный длинный провод. Заказ шел около месяца.
Everything has come, the quality is super, everything works
The order was added very quickly. In this store I order not the first time. Seller recommend.
беру не в первый раз, не плохое качество, удобные магнитные наконечники, и быстрая доставка!
I liked the goods. The product came quickly in 10 days in Rostov region.
The parcel arrived on time. Charging works. Let's see how much is enough. Thank you store.
Cool charging, came in 18 days, the cord is soft, the magnet is strong, charges quickly, glow is not as bright as the last my cord, some pluses, I advise
Very satisfied, it works perfectly and is very convenient, thank you…!
The cable is functioning. Everything is ok. However it allows only for a slow charging. Except that- great.
Before Lipetsk in 11 days, the track number was tracked, everything works fine, it is very convenient to charge all my gadgets with one charge. Thank you.
Track tracked, delivery two weeks. Cords are good I order the second time, the first took on a sample after receiving ordered 3 more pieces. 2 meters charge chew on slack than 1 meter, the photo shows the difference
It is a pity that the store did not well back up, ordered two cords and two types charging, but the seller sent the cord and typec and the cord without typec very unpleasant ordered two different orders from one seller but he somehow put without a piptic typec in the photo will be visible when he printed it more than once, I do not advise this seller ..!!!!!
Packed well, work or not did not check. At first glance, all the norms.
Super delivery in 12 days to Rostov region. The product corresponds to the description. The store is sociable. The quality is excellent. I recommend to order.