Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
У этого продавца вы точно можете покупать товар, это ответственный человек и делает все, чтоб клиент остался доволен. Изначально я получил бракованное зарядное устройство, о чем сообщил продавцу и предоставил доказательства. После этого мне было выслано новое устройство. Доставка супер быстрая. Гаджет работает и от сети и как повербанк. Все прекрасно! Товар и продавца рекомендую однозначно!
At this store you can definitely buy goods, this is a responsible person and does everything to make the client satisfied. Initially I received a defective charger, which was informed to the seller and provided evidence. After that, I was sent a new device. Shipping is super fast. The gadget works both from the network and as a believe-Bank. Everything is fine! Product and seller I recommend definitely!
очень быстрая зарядка на самсунгах не работает, с кабелем что в комплекте даже быстрая не работает, имейте ввиду, на примере Самсунг с21 ультра
Thanks . great product
Quality as always on top, charges the MacBook about 2017, although these notes are capricious in charging. I took it for that I had one device for everything and this is what I need. Separately by shipping, I made an order on March 3 at 18 o'clock, this morning comes a message that the delivery will be in an hour, I thought it was another order, how surprised I was that my charger sent me in a day!!! Alik you surprise me))) take the crust unequivocally!
Package lost. I got money back though. Like store response.
Very nice and friendly store, unfortunately have not received orders, skontaktowalem up that seller and przedłużył for me buyer protection (depends me on this product) unfortunately so far not reached, seller turned me money. recommend shop napewno to it I'll get back
I'm very satisfied
The thing is good, a lot can/can, but! The fork is ugly. Baseus, what are you doing. Compose some flat folding option. At least the body folds, but not such a game.
Amazing. Works great. Best store ever with great customer service
While the three for what came apparently is that someone once returned because it does not work
Everything is fine, delivery is fast, the store is sociable.
I needed 65 not 45, however the product came very well. Good condition
Very fast send