Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is cool, came very quickly, packed well.
I am fascinated and in love with this product. This is phenomenal. I really recommend them to you! And I recommend the Exelant store This lights up pretty much, it's very practical and it's easy to accommodate and put the phone on. Also if you like you can put your phone inside the ring or lower the ring if you prefer. You can also graduate the size. It's very easy and nice to use. It's very professional. Down here I'll leave you the pictures.
A wonder. All delighted. My happy daughter. He sent very fast. In my case I received the tripod first and after three days the lamp arrived. Very happy. Thanks to salesman. Highly recommended.
Cool thing! The whole thing came, the box was slightly crumpled. Track tracked! The store recommend, sent quickly, sociable. The tripod is reliable, the mounts are good, different angles of the Telegin holder or camera. The lamp shines well, for an advanced amateur what you need!!!!
Really liked the product. Delivery got completed in 16 days to US. Recommend the product and the store
Perfect! But it takes a lot of time
заказ приехал быстро. упаковано все неплохо, но коробка сильно помялись- картон тонкий, но сам штатив не пострадал.лампа работает.не сразу понял как смонтировать подсветку на штатив - виной всему колпачок, скрывающий резьбу на верхней части штатива.
I love it, both sides were able to be combine Shipped and I put it together the second I got it.
Me encanta, muy bueno para hacer fotos y vídeos en casa
Excellent in everything. I 'd buy again if I need another one in the future. Although it's not in the photos the base came to me at the same time.
Доставил курьер до двери. Всё в срок. Лампа со своей задачей справляется на 100%.
In general, the goods are good. It does not quite inspire the confidence of the legs (the trifoot itself), it seems to be shaky. But since the mirror itself is not heavy-everything is harmonious. The goods are happy! Thank you!
/Photo made in a dark room. /This is the best lamp in price and quality. hard Mount support, bright light, height by levels, super quality, though no packaging. thanks and recommend shop.
Super fast shipping amazing product and very high quality love it
Excellent lamp, there is a cold and warm light, in the MOS area reached in 2,5 weeks
Worth it!! Got the tallest and the phone gripper. Def recommend and it has 3 light modes
Top product, arrived well before the deadline. Super recommend!
I first received the Ring Light and two days after the tripod. Super lighting we can change the intensity of the light is great.
Just overall really well for the price and fast delivery. All works good. Around 1,5-2 weeks delivery to the Netherlands. I think it goes even a bit higher than 160cm. Can plug in through USB.