Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is well packed, easy to handle, look good. Menu and instruction in Russian language. Come on time.
Thank you, the goods received during. Approached the description.
Excellent product is as the image is recommended to store at 100 percent arrive long in advance to Tapachula the material is of good quality is great, my wife loved your but our expectations, excellent for birthday gift or any other event the color is identical. They're great. They won't regret buying this item especially for young and adult women. The material of the watch is excellent comfortable to use is to the measure no se. Tube to remove no link its operation is very good easy to use the application is great easy to install on the cell
Beautiful watches, bought a girl for a gift, all the functions are declared work
The clock's here. It's all right for now. With phone connection is OK.
The order went quickly. Very cute in appearance. Great gift!
It's nice! Only the manual doesn't come in Spanish :( You have to download an app so you can link to the celu. We'll see how it works these 15 days thanks to the store
Watch is quite attractive and is working well.
The watch is beautiful, I liked it. The pressure does not measure exactly, the pedometer seems to work normally.
Long, write fast delivery!
Delivery fast, two weeks to the UK. The links did not have to be cleaned. With the phone synchronized without any problems. The instruction is detailed, in Russian. They came half-drained. Later I will add a review on use. No problem yet. I'm happy. Thank you.
Все норм. Доставка 2 недели до Оренбурга. Качество часов хорошее. Экран яркий и чёткий. Жена довольна!
I have not checked yet
Ordered 28.01.20 came 17.02.20, the parcel was tracked. The packing is slightly crushed, but not critical. On the girth of the hand 17 cm had to remove 3 links. All that is stated is, but too few managers on which notifications come (photos below), and so for this money is excellent. Let's see how it will work.
Just received it all looks good so far also received in time.