Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice! I just don’t like how the back has that extra thing popping out. Everything else is good. Took 3 weeks to be delivered to USA
Excellent case for headphones and price. I like the quality of the material and that the charging hole is closed, but it is very easy to use. Very nice color, during operation does not get dirty and does not rub. I recommend the store! Thank you
Very good cover, pleasant to the touch, sits tight enough. The order is pretty, I recommend it to everyone :)
It's very nice, meets Image expectations. I love it.
Shipping to Moscow 2,5 weeks, AliExpress standard Shiping shipping, track tracked. I order not for the first time, it looks awesome. I advise everyone. Quality is good!
Identical to the one in the photo, I have had it for a long time and it does not get dirty at all. The keychain is very cute and the case does not get stuck with clothes, I give it a 10
A good cover, went to Moscow for about a month, the pendants are normal. Im happy
The case fits perfectly, it is very soft and protects quite a bit.
I love it!
The parcel reached 2 weeks before the city✈& Middot; To the touch the material is pleasant, they sit in the case well, as for the carabiner, it is more like an accessory, I would not advise him to attach Its money is definitely worth
Great case. Sits like a glove and is removed easily. I came quickly enough, for I thought I would come straight at the end of December.
Super cute silicon case, it looks just like the photos provided by the store! The colour of the charm with the rocket looks different, though (it's more green than blue, I'd say), but I don't mind. Shipping was faster than average: I bought this on the 27th of September and my package got to Italy on the 19th of October, three weeks later.
Everything corresponds to the description, to the touch-pleasant, though the earplug for charging the headphones, it covers the scream slightly
The goods waited for a week or two. Came very quickly, tracked the goods exactly. Very happy. Packed well, in excellent condition. As in the picture.))
The cover corresponds to the description, only the cover does not fully open. Before MOS. OBL. I 've been driving for almost a month.
Exactly as the picture! It is pretty thick so it will protect the case well as well as being pretty sturdy. I love the charms as well
The cover is just super. The order is satisfied. The parcel came very quickly, well packed.
outside case was a bit dirty but it came of. super cute
Fire! I really liked it, the quality of the silicone is good, dense. The only negative-a little not tightly sits on the device, but not critical
I sat perfectly, pleasant to the touch. Beautiful. Shipping fast.