Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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vendedor rápido entrega rápida adorei... meu filho está muito feliz... obrigado ao vendedor e obrigado pelo presente junto ao relógio...
Unfortunately you can't insert SIM card.
Good for now
Exact product, it works properly. A little big on the kid's wrist but it fits well in the last one. A case and a pen arrived in the stipulated and gift time Thank you very much store recommended
К браслету претензий нет, все понравилось. Приложение удалено из плэймаркет, поэтому у кого андроид будьте к этому готовы, вы останетесь с браслетом без связи со смартфоном. Пришлось искать, нашёл на 4pda.В app store пока приложение есть. Ну и главная претензия к продавцу, который никак не помог в данной ситуации и делал вид что не понимает в чем проблема
Thx
Very nice shows a pity that the grip is a little complicated because the instructions are not in French
Súper los niños les gustaron mucho más que cuenta los pasos entre ellos hacen competencia
Great, thanks for the detail of the case and gift pen, my 10 year old boy loves it, I ship very fast, I recommend this salesman.
Exactly as described
Great watch. The store is good, the order sent the next day. Delivery to Sochi is just over 2 weeks. The box is whole, the watch came discharged, but quickly charged, everything works. The phone has not yet been connected, as this is a gift for the new year. The only thing that the first time it was very difficult to remove the strap to put them on charging. The main thing is to do it correctly. Not just pull, but first one side then the other. And then it is easily removed. which side of the strap to remove, there is indicated. As a gift came a cover and a pen. Many thanks to the seller!)
good
I ship very fast, I arrive in good condition, well dashed, now the bluethoo Sync will be missing if it works properly plus it came with a pen detail and a case
Very long delivery. For this I shoot a star. And so they work. The husband quickly sorted out and set everything up. Watch as a gift for a child for 9 years, I think he will be happy)
The clock is super good and my son charming
Everything works. Appearance without visible defects. Packed well, I will give children for 9 years they did not seem to me on a child's hand-large. Instruction paper in English. Quickly sorted out and installed the app on Android. Annex in Russian. I shoot a star for a very long delivery. Already opened a dispute. The watch ordered 11.11 and came in the middle of February! The store put as a gift cute gifts 4 gel colored pens. And a pencil case (purse) with a zipper. Nice thank you!
Good to logistics, good to communication with the store, the order arrived very fast and it is a good product, rearranged seller