Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très bien mais livraison en retard, prévu sous 10 jours arrivé en 17 jours
Все как описано, быстро, чётко. Рекомендую
часы хорошие
I ordered on 19 feb and it is delivered on 9 march to Turkiye. Thanks for everything. By the way i just paid 25 TL tax. I bought for my niece and i will order another one
The child liked, everything works, their money is definitely worth, from the minuses, there is no vibro mode, only a sound signal, as long as it is not clear how how to literally four days before Moscow and this is the day before March 8
Заказал 24.02.2021, товар пришел в Челябинскую область и доставлен курьером 3.03.2021. Часы, как часы, ни чего особенного. Периодически отваливаются от смартфона. Звук громкий, микрофон нормальный.
The store reacts quickly and communicates very well. The watch does not work well and the battery does not hold almost a day. Despite having disabled the SIM card PIN and allowed 2G connection, the app never finds the watch (always the Shenzen display). I am personally not satisfied with the product but the seller is great.
The jet watches that sell in all stores in Russia are this watch with Ali. Even the jet app recognized this watch as its own and works with them.
Very happy with this watch. Accurate GPS and easy by my 5 year old daughter to operate. Call is also easy. Do this also other parents recommended.
Very nicely packed. Not sprawdzałem yet action. Elastic hair band free shipping.
Товар получила очень быстро, спасибо!
It was long, the track was tracked until the receipt. I will try everything well in the case
The clock is good, work, thank you to the store!
Excellent clock for this money, all the declared functions work, instruction for Russian, product and store recommend!
The store is well done, the goods are good charged completely the screen is visible well. The goods are very satisfied
The order was received in a month, correspond to the description in the work still did not check, the box was wrapped with foam rubber and packed in a bag. Seller recommend
OK
perkam pas si pardaveja jau antra laikrodis, ir viskas kaip visad nuostabu. 5 balai
Come in two days. There is a function of "call back" from the application. Communication keep well, the child likes
Super all for now works