Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always super quality and fast delivery. Got in 12 days.
Order sent fast. The workmanship is excellent. The store as a gift put a reusable velcro tie (see. Photo)
Быстрая Доставка, фирменная упаковка, в подарок купон от продавца. В работе проверю позже.
Delivered quickly, the quality corresponds to the description, I advise everyone, an excellent manufacturer and store, ordered five pieces at once, about stock.
The cable is very good quality! I recommend this store!
This firm has never failed, all goods are well assembled and well packed. I order not the first product already and always satisfied.
Delivery to the Kaluga region 2 weeks. The cable supports fast charging. Quality is excellent
perfectos y de gran calidad, Gracias por el regalito
Excellent goods, like all ugreen products. I use only the cables of this company. Excellent value for money!
The cable is durable, reliable braid, nothing luftitis. Looks stylish. Supports fast charging. As a gift, the ribbon is a lock.
Доставка до Москвы в течении двух недель, посылка отслеживалась. Продавец общительный, Ugreen USB кабель как всегда соответствует описанию. Товар у продавца для покупки - рекомендую, пять звёзд.
I order in this machine is not the first time, always fast delivery and quality product
Excellent product. He arrived in time and form. Product is of excellent quality as mentioned in the description. I highly recommend this store.
Все как в описании. Отправка быстрая. Товар шел около месяца. качество хорошее в подарок липучка, можно брать.
Всё как в описании продавца. Продавец сразу отправил мой заказ. Доставка до города Сочи заняла 20 дней. В подарок липучка. Качество как всегда на высоте. Продавцу ставлю 5+++ и желаю ему удачи в Новом году. ........................................................................................................................................... Everything is as in the store's description. The seller sent my order immediately. Delivery to the city of Sochi took 20 days. Velcro as a gift. The quality is as always on top. I give the seller 5 +++ and wish him good luck in the New Year.
Before Mo delivered in 28 days together with other orders. I did not communicate with the store. Everything corresponds to the description. Recommend.
The product is as described! It works fine and it adjusts in my phone perfectly. 2 m cable is so comfortable! I don't have to be close to a plug anymore! An extra strip was shipped to keep this long cable together but I lost it ( :'( ) so it's not in the photos. Shippment took long enough but it's covid times so it's acceptable.
Thank you, I order it for the first time, as always everything is fine. To the store respect, I recommend.
Excellent wire, pleasant, strong, charges adequately, on the tester did not measure, though, but the quality should not fail :)
Fast Delivery (3 weeks) and perfect. Very well.