Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second time I order, everything works, I recommend
Arrived pretty quickly, the watch works properly since 25j is about. To put it in French it is necessary to download the application MIFIT and correct the watch. It will automatically take the French language.
Very good, arrived in 17 days, original, all perfect
I liked the bracelet very much, it's arrived in three weeks. Being a Chinese version you have to put it is Spanish but it has been very easy (with downloading the app and following a couple of steps is changed). I highly recommend your purchase
I liked the goods, came quickly, everything is in working order.
In summary, don't buy to this store.
I got my watch. I took it for a gift. If there are jambs, I'll finish later.
Nice watch. Come quickly. They were discharged, but after charging they last very long. I'm delighted with the clock. Advise
The clock came clearly on time, there are no complaints by the hour, they work perfectly. I ordered a protective glass, it turned out to be a film, I do not think I read it simply. I do not advise taking it in the kit. Glue inconvenient, the feeling is not very pleasant, navryatli will save from something. Thank you store.
I take the second bracelet from this store, all super quality delivery, I recommend the seller
Shame on you! I don't recommend this store, I bought it in November 2020 for a gift from Reyes and received it in mid-February 2021. And it's not a logistics problem since I have purchased several products later from other vendors and it has reached me in 2-3 weeks.
Excellent store, great goods, thank you! Excellent seller, great product, thanks!
It took more than 4 months for the rest very well
perfecto el producto. pero llego 2 meses y medio despies de comprarlo el último dia de terminar el plazo.
Right product and well packed. Time to wait for something long.