Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very smooth. Camera lense cover slides easily. I love it. 100% what I asked for. Works perfectly with my 8+
Very satisfied! High quality, comfortable, I recommend.
It comes really fast. Less than a month. I love the color so much. The quality is also great.
Items came just as described and right on time. They’re perfect! Will be ordering again. Thank you :)
Holster in perfect condition. It perfectly protects the phone and is very pretty.
Item itself is fantastic, great quality, I'm very satisfied, will definitely buy again, thanks. The shipping is too slow.
Nice packing, is exactly how it looked in the app, nice materials and fits perfectly with my phone, it took 1 month and a half to arrive to Mexico.
Order came quickly. The cover is good and comfortable. The camera gate is tugovata, it is most likely developed during operation. In all respects, it suits.
Cute case, love that it protects the camera when you aren’t using it. It’s quite sturdy and took just over two weeks to come to Australia
Excellent quality I arrived very good and fast to chile I loved it
it came looking exactly like the photos. the edges of the case make my iphone feel more square (and i like that because XR’s have rounded edges. would buy again. :)
It is perfect, just like in the photo and is super soft to the touch and rigid, he looks like he's protecting his cell phone well, I loved it.
This phone case is super cute for being its price, it even creates its own type of filter when it’s slid halfway over the camera
A good cover. only a quadratic that protects the camera, easily drives, and opens the lens itself (up to Voronezh came in 15 days. the cover corresponds to the description
Fits well and very useful for protecting you phone lens... I will order soon thank you...
Very cool, high-quality and beautiful case with protection for the camera. Everything is done perfectly, delivery fast
It is very nice and comfortable, fits the model well and performs its function, happy with the purchase
Cool cover. Cool protects the camera. Delivery to Omsk for 20 days. The goods are satisfied. Thank you store. I recommend to buy.
Order placed on October 2 received on October 12 in France. Well packaged. I can not take a picture of the case on my GSM but it just goes perfectly on the iPhone 11 pro. The back is not completely transparent but we nevertheless see the photos that I put hugging and the logo. The Hull seems very solid, the protection slides well. We still have to shoot a little but it's OK. The color is identical, a very delicate pastel blue.
Good quality. Took 2 months to get it but its not stores fault. It was shipped on time.