Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in a couple of days, in perfect condition as a gift will go, so I will not open, in general, reviews for these headphones are a lot, so not even interesting, quite a normal model for very funny money. All good
Headset very good, worth every penny, at least for now.
Arrived very fast within 15 days after posting, very satisfied with the purchase and the store.
It came in a reasonable time, it works fine! P.S. Russia will be free!
I arrive well packed, the quality of bluedio does not disappoint and its materials with what echo is showing it, it came pre-loaded and we already tested them from input the sound is low, we'll keep hearing them, he arrived in nezahualcoyolt in a month and left it a feta.
Very good sound TBM is very good recommend to buy! After country took over a week to get to me! Not taxed! 24 days to reach me!
Excellent product quality. The audio is perfect and insulates well, comes with charger Type C
Excellent sound quality, very intuitive use and very high quality material! Very well packed and took less than I expected, 3 weeks to arrive.
The product is excellent has very good sound, but it seemed to me that a little more power was lacking in the low s sound. Only battery performance remains to be tested. I arrive pretty fast in 3 weeks.
Cool, especially for my 650r that I took them. In the ear are very comfortable. Turn on immediately after opening the lid and while you insert already connect to the phone. I recommend, both the store and the goods, the headphones are not the first and all of excellent quality!
Thanks to the headphones work connected everything well, everything is heard as in the description.
Muito bom. Vou testar mais um pouco mas aparentemente tudo certo.
Product excellent quality recommend working perfectly.
Very comfortable, discreet. However, bass and treble are consistent with the value and the brand. Thanks to colleague Rogaciano channel "A7X import's" The link and assistance.
Headphones are the coolest from the store I order already the 3rd because I lost some. Delivery to Nizhnevartovsk in 15 days. Track was tracked all the way. Thank you seller.
Very accurate and comfortable. Comes with 3 kinds of rubber band to fit any size ear. Arrived in record time with 13 days. Came very well packed and protected. Seller is congratulations.
Still will test, just see compliments about these headphones
<2en> store shipped fast. <2en> the product as described. 16 ₺ tax output. The PTT waited two weeks as usual.
Product exactly as described and appears to have great quality beautiful finish. Seller note 10, helpful and agile posting product, money compared to competitors was very good. Came well packaged and before schedule coming in my house with 16 days after purchase. Still not tested, bought to resell and not do in time, but not get worried because know the great quality of brand products and evaluations are always positive both store like product. Recommend always and come back to buy more.
Product arrived super fast, 12 days after posting, was not taxed, recommend the store, the phone and small, follow case and charging cable and rubber band.